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“Dirty hotel”

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Holiday Inn Express Hotel & Suites Washington
Ranked #1 of 2 Hotels in Washington
Certificate of Excellence
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Dirty hotel”
Reviewed 29 June 2012 via mobile

The carpets in the rooms are stained and filthy. I stayed at this location twice in June 2012. The cleanliness of the rooms is not up to par. I stay only at HIE and this location is dirty. Clean the room carpets for goodness sakes.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rollingmeadows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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296 reviews from our community

Traveller rating
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    7
See reviews for
119
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
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English first
Lakewood, Colorado
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 June 2012

This property is nice with a great breakfast room. It seems quite new. It is on the exit to go to Zion NP, although it is still another 30-45 minute drive from the hotel. It is really hard to figure out how to turn into the hotel when coming from Zion. Not well marked at all. We were pleased with how large the room was and to get a great big jacuzzi tub. We did keep smelling cigarette smoke odors wafting in our room (and this is a non smoking hotel) and that was the only negative thing.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jayhawkmamma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sussex, Wisconsin
Level Contributor
162 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 17 June 2012 via mobile

Hotel is located right off the interstate and was beautiful both inside and out. Service was top-notch. Kudos to Victoria and Amy for going the extra mile to help us with answering our questions and giving us food choices in the area. Rooms were spacious and comfortable. The morning breakfast was very good. You won't go hungry. I definitely would recommend this hotel for a stay.

Stayed June 2012, travelled with family
Helpful?
3 Thank dbutler385
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vail, Arizona
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 14 June 2012

First, this is a very nice Holiday Inn Express, rooms beautiful, everything you see online is accurate, even better in person. My only problem was that when we arrived, our room had been given away even thought we had reservations and it was a bout 7 or 8 pm, so not midnight and if WE had not shown up, they would have charged us for the room anywayt. We were travelling with our dog and a few days earlier had made the reservation by phone specifically to see if they had a king room which allowed dogs. The lady I spoke with, said, oh yes, let me check and I was told we got the last room with a king bed that allowed dogs. She sent me an email confirming this. When we arrived, the front desk said, oh, you have a double queen room and your are travelling with your dog. I said yes, but its a king. He said no its a double queen. I told him I had an email and could show it to him but I would have to get my laptop out of the car. His main concern was in repeatedly telling me that there was a $35 pet fee, which I confirmed I knew (and think is excessive, but had accepted at the time of the reservation). He was simply brusque and for the 3rd time reminded me of the $35 pet fee. So beware when travelling with your pets here, or if you still like sleeping with your husband on the same bed! We are both big people, so a queen is just not as comfortable as a king. As I said, it was the front desk attitude of not really caring about my concerns that put me off, the hotel itself is very, very nice.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blueroads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 May 2012 via mobile

Fantastic property, more then I expected. Rooms are very clean and nice. Next to a beautiful golf course (Coral Canyon). Best value and cleanliness in St George.

Stayed April 2012, travelled on business
Helpful?
1 Thank Bthhow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Express_Coral_Canyon, General Manager at Holiday Inn Express Hotel & Suites Washington, responded to this review, 29 May 2012
Thank you for your kind words! I am so glad that you enjoyed the hotel and what we have to offer. We feel very fortunate to be in this great location with a clean, comfortable hotel. Thank you for staying with us. I appreciate your business.

Drew Heaps
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surprise, Arizona
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 May 2012

Easy access to the areas state and national parks. Hotel is excellent and staff outstanding. Accommodations were clean and modern. Free breakfast every morning with a wide variety of choices from cereal to omelettes.

  • Stayed June 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 614jima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Express_Coral_Canyon, General Manager at Holiday Inn Express Hotel & Suites Washington, responded to this review, 29 May 2012
So great to hear that you enjoy the location of the hotel. Thank you! We, too, believe that we are in an excellent location to Zion National Park, Sand Hollow State Park, and a variety of other outdoor hiking and biking activities. I am also glad to know about the cleanliness of your room and your satisfaction with our free hot breakfast. Thank you for staying with us. I hope to see you again down the road.

Drew Heaps
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salt Lake City
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 25 May 2012

Location is a little out of St. George. Actually in Coral Canyon, but it takes 5 minutes to drive into St. George or Washington. The bed are amazing and super comfortable. The rooms are extremely clean. The breakfast is included and has a lot of options. The pool is nice, but the only downside is that it is mostly shaded all day. This is fine for hot summer days, but in the spring it is a little chilly. We stay here quite often and prefer it to hotels downtown. Worth the extra money.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Reading_Mom7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Express_Coral_Canyon, General Manager at Holiday Inn Express Hotel & Suites Washington, responded to this review, 29 May 2012
Thank you for your feedback regarding your recent visit. I am glad to hear that you found your room to be clean and comfortable. We have an excellent housekeeping team that does a great job servicing our rooms for our guests. I also appreciate your feedback on your experience with breakfast, as I believe this is a great value for our guests. Thank you for staying with us and I look forward to having the chance to accommodate you again down the road in the future.

Safe travels-

Drew Heaps
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Washington

Property: Holiday Inn Express Hotel & Suites Washington
Address: 2450 Town Center Dr, Washington, UT 84780-2469
Phone Number:
Region: United States > Utah > Washington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Washington
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Washington 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
The Holiday Inn Express & Suites in Washington, Utah, is the Gateway to Zion National Park and other southern Utah destinations. Our hotel, located in North Saint George, is in a unique location sitting among beautiful views of Red Rock Mountains, Desert Bluffs, and an array of landscape colors. Travelers benefit from our close proximity to many national and state parks, including Zion National Park, Bryce Canyon National Park, Sand Hollow State Park and Grand Canyon National Park North Rim. Your family is sure to enjoy exploring Zion National Park, located just 30 miles from our St. George area hotel. The park offers winding hiking trails with rare geological formations. Snow Canyon State Park, a favorite rock climbing spot for locals, is also located just 20 minutes from the hotel. If shopping is your preference, visit the Zion Factory Stores, an outlet mall with 30 brand name shops and restaurants. And golfers can tee off at 1 of 12 St. George area golf courses within 10 miles. The Holiday Inn Express & Suites, Washington, Utah, also offers business travelers ideal amenities such as spacious meeting rooms, catering services, large work desks and free high-speed, wireless Internet. Corporate travelers will appreciate our close proximity to local businesses such as Wal-Mart Distribution Center, Dixie Regional Medical Center and Dixie State College. All travelers will enjoy a free hot breakfast, served each morning in our spacious 'Great Room,' which features such as an upscale lodge-style lobby with Frank Lloyd Wright-inspired decor and eco-friendly bamboo flooring. Guests can also relax in our outdoor heated pool and whirlpool hot-tub, or maintain their exercise routine with our 24-hour Fitness Center. All this, and more, is available at the Holiday Inn Express & Suites in Washington, Utah. Safe travels, and we hope to see you soon in southern Utah! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Washington
Holiday Inn Express Washington
Holiday Inn Washington
Washington Holiday Inn
Holiday Inn Express Hotel & Suites Washington Utah

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