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Extended Stay America - Salt Lake City - West Valley Center
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Reviews (63)
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Reviewed 12 April 2014

There was no indication of a "$100 deposit up front" when I booked the room online. Then I did not receive it back immediately when I checked out like I was told would happen. During checkout, I was rudely blamed for not reading the "fine print" by a staff member, even though I had. If I wanted to spend $167 up front, I would have stayed at the Hilton. Webpage advertising for the room was very misleading, and the grab and go breakfast was hardly a breakfast - needs more options. I have never seen a hotel operate like this regarding check-in and check-out. It is a system that does not work, and is not customer friendly.

  • Stayed: April 2014, travelled with family
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1  Thank Libby W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2016 via mobile
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Stayed: May 2016, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC