As locals who regularly ski at Bolton (and who have always found the ski operations friendly, well-run, and a great value), we were excited for our first family stay at the property. As Vermonters, we weren't expecting world-class (or even Stowe or Jay Peak-quality) accommodations. But at $400/night for a condo,, we were shocked at how stunningly unprofessional the Bolton Valley hotel is run.
I've had better, more caring service at youth hostels and YMCA's. A few examples: after a heavy snowfall, we had to shovel our own walkway and stairs to safely exit our building. (When an employee started re-shoveling the clean path later that morning, and was informed not to worry since we had already shoveled it, we were given a blank stare rather than an apology or explanation.) No maid service was ever offered - I literally had to ask at the front desk whether it was provided. "No one called you to ask if you needed cleaning?" asked one attendant. I shook my head, and her fellow worker smacked his head and said "My bad!" With a grin. No apologies, and I was made to feel that it was an imposition to ask, so I wound up vacuuming and cleaning the unit myself. When I asked whether someone could bring towels and garbage bags, they suggested I bring them myself. Not unfriendly, just rather ungracious. We were also given zero written information on the hotel, both at the front desk and in the condo itself, which was odd. Please don't make your paying guests have to troll your website or call just to get basic information on facilities, open hours, or resort amenities.
The condo itself, while clean and comfortable, was worn and rather dated. There were missing blinds in one bedroom, and a strong smell of mold (amidst cracked and aging tiles) in a bathroom. It was clear that little emphasis is put on maintaining these properties, or indeed the main hotel itself. There are other oddities - like the cable TV which offered very basic local channels, a good lineup of kids channels, and then a staggering array of useless shopping and religious channels. When your hotel is too cheap to provide the likes of CNN and Bravo, you know you're in trouble.
In sum: while you can't beat Bolton Valley for proximity to the ski slopes, this is terrible value for the price. We'll be back to ski, but I doubt we'll ever stay here again.
- Official Description (provided by the hotel):
- Vermont Skiing and Riding at its best!Bolton Valley Vermont is a unique, high mountain alpine ski village surrounded by over 5,000 pristine acres. At Bolton Valley the recreational opportunities are as numerous as the views are spectacular. In the winter, whether your're interested in skiing or snowboarding, telemark or Nordic, backcountry or night skiing, Bolton Valley has it all in abundance. After your legs have had enough, relax in the Sports Center's jacuzzi, heated pool or warm up in the sauna. Need more activities? Join a basketball game, play tennis, or work out in the exercise center. There is no limit on ways to stay active at Bolton Valley. Great food? We have that too. Want to stay in slope side lodging? Look no further. All lodging, whether it be the Inn accommodations, suites, or condominiums, are all slopeside or within a short walking distance. No cars needed at Bolton Valley, it's all right here. We are family friendly, affordable, and offer loads of fun. Bolton Valley is the place to get away and enjoy the best Vermont has to offer. ... more less
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- Also Known As:
- Bolton Valley Hotel Bolton Valley
- The Inn Bolton Valley & Ski Area Vermont