I am writing this to try to save other people the aggravation I went through. I booked this motel by the pictures I saw on line. They made it look nice and clean. When I arrived the receptionist was pleasant and helpful. I then got to my room and it was nothing like I saw in the pictures. The room had an odor and just did not look clean. The linen in the bathroom was actually damp. I went back to the desk, gave back the key, and informed the receptionist I would not be staying there. She asked why and I told her that the room seemed dirty and was nothing like the pictures on line made it appear to be. Again she was pleasant, but said she could not refund my charge. She said she would talk to the manager and see what they would do. The next day I received an email with a cancellation fee for the full amount of the room. I understand a fee, but the full amount seemed a bit much, especially since there were rooms available. I would strongly suggest people look elsewhere if they need a room.
- Official Description (provided by the hotel):
- The Colonial Motel & Spa is located in Brattleboro, Vermont. Our rooms range from standard to executive suites and offer FREE wireless internet, air-conditioning, cable TV with HBO and free continental breakfast. ... more less
- Reservation Options:
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- Also Known As:
- Colonial Motel And Spa
- Colonial Hotel Brattleboro
- Colonial Motel Brattleboro