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“Great service and friendly people.”
Review of Black Mountain Inn

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Black Mountain Inn
Ranked #6 of 10 Hotels in Brattleboro
Reviewed 8 February 2014

our son is in Brattleboro Retreat and this inn is 2.2 miles away, we arrived Friday night 11:30 pm looking for a room for the 3 of us.the man in the office was very nice to talk to. my girlfriend was in wheelchair we stayed in # 304 had no problems getting into the room, the inn had ramps on all ends and into the office on the right side. our room was very clean and nice beds had fridge and microwave but did not use them but also clean. we slept very soundly did not here anything. we went down to have breakfast next to the office we all where met with good morning and the woman helped my girlfriend at the table got her coffee and made here feel welcome and at home. the food selection was very good loved the coffee. we also met other staff as we where there eating they all seemed very nice. we are very thankful. we had a great stay. we are going back to the america's best inn. when we come up to visit our son.
thank you.
Stu, Daria, nana

  • Stayed: February 2014, travelled with family
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Thank Daria K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abibratt, Front Office Manager at Black Mountain Inn, responded to this reviewResponded 5 May 2014

Thank you so much for reviewing out inn. We are pleased to hear that our customer service has not gone unnoticed. We are happy that your girlfriend was able to enjoy all the same amenities as our able bodied guests,and that the handicap ramp provided ease of access to your guestroom. We have been paying close attention to housekkeping and are glad to hear that you found your room comfortable and very clean. Please do visit us again when you return to Vermont!

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87 - 93 of 129 reviews

Reviewed 2 January 2014

My wife and I were making a trip back to Vermont (from NY) when the weather suddenly turned very bad. We decided to get off the interstate in Brattleboro VT and find a place to stay for the night. The first place we found was America's Best Inn--right off exit 3. Big Mistake.

Although the rooms are on the edge of being shabby, they are passable--especially for a 1-night stay. Our problem came in the form of other guests staying in the room below us. All night long, we had to listen to people yelling, swearing, throwing furniture around the room--and slamming doors so hard that it made our room shake. We tried to put up with it as long as we could...but finally resorted to calling the front desk after midnight--as it seemed these guests would never stop fighting. The front desk sent someone to talk with the folks. We did hear someone knock on their door a few minutes after our call. The noise subsided for a while, but around 4 a.m., it started up again. We got almost no sleep and could not wait to get out of there and get on our way. Note to self (and anyone else paying attention), when a hotel advertises $59.00 per night on their sign out front, it might be wise to check elsewhere. Cheap prices attract the wrong crowd and it can make your stay miserable.

Room Tip: Go somewhere else--even if you have to pay a few bucks more.
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  • Stayed: December 2013, travelled on business
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3  Thank inglz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abibratt, Front Office Manager at Black Mountain Inn, responded to this reviewResponded 3 January 2014

Thank you for reviewing our inn here in beautiful Brattleboro, VT. We offer clean,comfortable and affordable rooms. We are very sorry that the guests in the room downstairs were loud and obnoxious. Unfortunately, we cannot control all guests and their behavior. If we had known that these guests continued to be disruptive after we were first made aware,we would have asked them to leave immediately. We take all our guests' rest and peaceable enjoyment at of the utmost priority and we are so sorry that we did not know these particular people continued in such a manner. Please know, you can always make desk personnel here aware of an issue as we are staffed around the clock for your safety and convenience. In all due respect, it may not be fair to judge our patrons and hotel by one particular guest. Thank you for your review, none the less.

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Reviewed 5 December 2013

We had an interesting experience at this lovely Inn. When they say Pet Friendly they mean Pet Family. Our dog got hurt and the owners were there to support and help us with her injuries. In short, they went above and beyond to make us and our dog feel like family.

The rooms are large and comfortable with Great amenities as well.

Thank you so much America's Best Inn! We will see you again in the fall.

  • Stayed: December 2013
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2  Thank BellaRobAmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abibratt, Front Office Manager at Black Mountain Inn, responded to this reviewResponded 28 January 2014

Thank you so much for your kind words about our hotel personnel. We pride ourselves in customer service and treat our guests with the utmost courtesy, respect and genuine concern for their comfort and care. We do not just accept pets, as some hotels may, we are truly pet friendly! We all adored your beautiful dog and are so glad to hear she is feeling better. Once again, thank you for your review. We look forward to seeing you again as your travel plans bring you back to Vermont.

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Reviewed 2 November 2013

it was a clean friendly area.the area was very refreshing an the woman at the front desk very friendly will go there again an will tell others to go and stay there.close to all stores an none pushy people

Room Tip: just stay at this hotel middle room on top floor
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  • Stayed: November 2013, travelled as a couple
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1  Thank Crystal T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abibratt, Front Office Manager at Black Mountain Inn, responded to this reviewResponded 5 May 2014

Thank you for your review. It is great to hear you found our place clean and "refreshing". We pride ourselves on being a comfortable and homey environment as our guests are away from home. All of our front desk staff are knowledgable of our local area, kind and truly love their work and our patrons. We are happy that you found the staff to be friendly-it is with our sincerest effort to provide one of a kind customer service. We look forward to seeing you again.

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Reviewed 17 September 2013

This hotel is the best for the buck! The rates are very affordable, the rooms are clean, the staff is friendly and courteous, the price includes a delicious hot breakfast plus u get FREE WI - FREE SPORTS Channel that u normally pay for everywhere else and it's conveniently located in the center of town making it super easy to get anywhere u need to go. Will go back again and will recommend it to my family and friends! This hotel gets a big Thumbs Up!

  • Stayed: September 2013, travelled with family
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1  Thank barbara7584
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2013

The lady at the front desk was very nice and was very helpful. The room I stayed in was very clean and tidy. The pool was very refreshing and clean. Overall I enjoyed my stay at America's Best Inn and would stay there again without a doubt. Also the breakfast wasn't bad at all, giving me many options and the bagels and donuts were fresh and tasty.

  • Stayed: July 2013, travelled on business
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2  Thank AJ M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2013

This was by far the worst hotel experience of my life. Unfortunately there was no other available in the area and we were tired and had a long way to go. The room had a musty, smoky, moldy smell which I guess was the reason for the tabletop air purifier that was fighting a losing battle. The alarm clock looked as if it had not been dusted in months. The bedspread had blood stains on the underside. There was some kind of disgusting deposit around the drain of the tub. The door had a lock, but the chain was missing on the top lock. The sheets and towels neither smelled nor looked clean. I could go on, but I really do not want to think about this place any more. I also have noted that the management makes frequent attempts to reply to these reviews. Don't! Instead spend the time truly looking at the state of your rooms!

  • Stayed: July 2013
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5  Thank Suzerduzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Black Mountain Inn

Address: 959 Putney Rd, Brattleboro, VT 05301-9048 (Formerly America's Best Inn Brattleboro)
Phone Number:
Region: United States > Vermont > Brattleboro
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 10 Hotels in Brattleboro
Price Range: £46 - £62 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Black Mountain Inn 2*
Number of rooms: 46
Official Description (provided by the hotel):
Located just yards from Interstate 91, Route 5 and 9 intersection, we are in the heart of the tri state area and gateway to beautiful Vermont. Our rooms have been renovated recently and are well equipped with microwave, refridgerators,free wifi,32 inch LED TV's with several great channels including HBO and Cinamax. We also feauture Evergreen rooms-with water and air filtration. Our continental breakfast is also free and includes bagels and cream cheese, fresh fruit,and hard boiled eggs. We are an outstanding value and strive to provide our guests clean and comfortable rooms with thought and care. ... more   less 
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Also Known As:
Brattleboro Best Inn
Best Inn Brattleboro

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