My wife just checked out of the Hilton today after 2 days and got home and told me the front desk clerk told her the rate didn't include breakfast. She repeatedly asked the front desk clerk that her rate should include breakfast and the clerk repeatedly told her it didn't. I just called and the lady that helped me said the reservation clearly said breakfast for 2 and apologized for the mess up. So now I have to call back tomorrow and request a refund and my wife was very unhappy that she didn't get the daily breakfast.
Hard to make any excuse for such a mess up except for untrained front desk staff.
- Official Description (provided by the hotel):
- Situated between scenic Lake Champlain and the awarding winning Church Street Marketplace, Hilton Burlington is your perfect destination. Voted the “healthiest city in the US” 3 years in a row by Men’s Health Magazine, Burlington offers a wide variety of dining, arts/entertainment and outdoor activities. Take advantage of the city’s 14 mile lakeside bike path or rent a boat and take to the lake. Stroll along Church Street Marketplace and stop at one of the many locally owned restaurants and pubs for a bite to eat and some people watching. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Burlington Hotel Burlington
- Hilton Hotel Burlington
- Burlington Hilton Hotel