My wife and I checked in and had just put our stuff down in the room. Unfortunately, we had to leave within 20 minutes because of a medical emergency with one of our children who was back home. The General Manager, Amy, refused to give us even a partial refund or credit whatsoever even though our stay was on a Sunday night and the place was not even half booked (so they would not have been able to rent out the room anyhow). All we had done was sit on the bed for a few minutes and the GM said that it appeared that we had jumped on the bed and used the bathroom (which we had not). We even offered to pay the house cleaning fee for the room and asked her to just refund the rest of our money which she refused. We frequent Killington and will plan our stays elsewhere. Thanks for the understanding, Amy!
- Official Description (provided by the hotel):
- Spectacular views from every room. Fireside lounge, pub, walk to ski lifts and golf course. Indoor pool, sundeck, sauna and hot tub. Groups. ... more less
- Reservation Options:
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- Also Known As:
- Cascades Lodge Killington Hotel Killington
- Cascades Hotel Killington
- Killington Cascades Hotel
- Cascades Lodge Killington Vermont