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“Stayed for 20 minutes and G.M. refused to refund any money....”

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Cascades Lodge Killington
Ranked #9 of 13 Hotels in Killington
Reviewed 19 March 2013

My wife and I checked in and had just put our stuff down in the room. Unfortunately, we had to leave within 20 minutes because of a medical emergency with one of our children who was back home. The General Manager, Amy, refused to give us even a partial refund or credit whatsoever even though our stay was on a Sunday night and the place was not even half booked (so they would not have been able to rent out the room anyhow). All we had done was sit on the bed for a few minutes and the GM said that it appeared that we had jumped on the bed and used the bathroom (which we had not). We even offered to pay the house cleaning fee for the room and asked her to just refund the rest of our money which she refused. We frequent Killington and will plan our stays elsewhere. Thanks for the understanding, Amy!

Stayed: March 2013, travelled as a couple
4  Thank Jon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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37 - 43 of 93 reviews

Reviewed 14 March 2013

Overall could do with an update.however the rooms are quite spacious, but could use a little more storage space. We are a family of five and probably could have fit in one room ( adding a rollaway) but we would not have been able to fully unpack, so we took two rooms. The hotel has a cozy reception room with a fireplace. They have a great breakfast room with beautiful views, breakfast is adequate, could use more variety. Our kids have a great time in the pool and the hot tub was inviting after a day on the slopes. The front desk staff were friendly and helpful.
On a negative note, the bartender/ morning waiter was the opposite. I am not sure why he is in the service industry because he didn't seem to like people ( especially children). The only time I saw him being genial was to a local patron... So maybe he dislikes tourists!! Overall we had a good time.

Room Tip: The rooms on the second floor lead out to the car park which is convenient when you are lugging all...
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  • Stayed: February 2013, travelled with family
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Thank Emlmckenna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2013

It has a 1960's ski lodge feel to it. That being said, it could use some updating but is otherwise a good place to stay when skiing. It is very close to Rams Head and Snowshed base areas. You could even walk, and there is shuttle service. It has a nice bar area with a big fireplace. The pool and hot tub are nice too. It has a good hot breakfast included in the morning. I have stayed here several times before and will likely again in the future.

Room Tip: any I've stayed in are good
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  • Stayed: March 2013, travelled with family
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1  Thank Willpentz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2013

Cascades offers value, location and service. The convenience of a bar, restaurant, indoor pool and hot tub on site with easy access to the ski shuttles makes the location hard to beat.

The included breakfast is ample and delicious. In addition to the typical cereal and toast, we had pancakes, french toast, eggs, bacon, sausage, and more.

My room was clean and comfortable, with a mini fridge and deck. They had a cubby for skis in room. The decor wasn't especially new or old, just sort of famliy room comfortable and clean. (I liked the firm mattress another reviewer found objectionable.)

All staff was friendly and courteous.

I don't know that I'd give any one component of this property a 5 rating, but as a whole, the place really works. I would go back and recommend to others.

Room Tip: Rooms on the second floor are really the main level with the front desk, lounge and pool, Avoid carr...
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  • Stayed: January 2013, travelled solo
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1  Thank nsidecolab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2013

This venue has been there for quite some time and, the décor being tired, it shows it. That said, if this is acceptable to you, Cascades Lodge is a tolerable bare bones venue very conveniently located at the base of Snowshed. Room 108, a one bedroom suite, commanded a very pricey rate of $363.00 inclusive of taxes and fees for a Saturday night stay in mid-February. The room is adjacent to the rear parking lot entrance consequently; it can be noisy if there is foot traffic to and from the lot. In addition, given the room’s first floor location, you can expect noise from your neighbors in the room above.
The sitting room was furnished with two large sofas, coffee table, an overstuffed casual chair, a small round dining table, two dining chairs and a TV lodged in a combination entertainment credenza and chest of drawers. The two sofas could serve as beds for children. A wall mounted coat hanging rack and ski storage slot are adjacent to the room entrance. The bedroom has a king bed, night tables, overstuffed chair, chest of drawers and a tiny desk and chair set. There is no closet. A wall mounted rack for hanging garments is located in the corner of the room. There is also a wall mounted personal safe.
The small bathroom has a single basin vanity and shower over tub. A small refrigerator is located under the vanity. A basic range of toiletries is provided.
The lodge’s common areas are a lounge and dining room. The lounge has a large flat panel TV mounted above a large stone fireplace. A desktop PC station is located next to the lounge entrance and is available for guest use on a complimentary basis. There is a coin operated pool table situated between the lounge and bar. The lounge is actually a comfortable place to hang out. A complete buffet breakfast is served in the dining room and included in the room rate.

  • Stayed: February 2013, travelled as a couple
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Thank NewJerseyMember
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2013

The rooms are a little dated but nice and clean.They have a wonderful breakfast buffet.The shuttle bus comes every 15 min also you can take a taxi to any of the bars very reasonable price.they have a nice indoor pool and spa.

  • Stayed: January 2013, travelled with friends
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Thank Njscuba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 December 2012

The Cascades Lodge has an awesome location and is an easy shuttle ride to the Snowshed parking area. The easiest thing is just to park your car at the Lodge and ride around on the shuttle to the ski area and to the restaurants along Killington Rd. The room was pretty large actually and very warm. The beds were not that comfortable but were ok. The breakfast was good and coffee was even better. The best part is the bar in the Lodge. Tim the bartender was great! We had a lot of fun there playing games and hanging out watching ski racing on the huge tv. I recommend this place!

  • Stayed: December 2012, travelled with friends
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2  Thank kwitt16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cascades Lodge Killington

Address: 58 Old Mill Rd, Killington, VT 05751-9623
Region: United States > Vermont > Killington
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 13 Hotels in Killington
Price Range: £110 - £298 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cascades Lodge Killington 3*
Number of rooms: 45
Official Description (provided by the hotel):
Spectacular views from every room. Fireside lounge, pub, walk to ski lifts and golf course. Indoor pool, sundeck, sauna and hot tub. Groups. ... more   less 
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Also Known As:
Cascades Lodge Killington Hotel Killington
Cascades Hotel Killington
Killington Cascades Hotel
Cascades Lodge Killington Vermont

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