We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent Service Does Exist”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Killington Grand Resort Hotel
Ranked #1 of 13 Hotels in Killington
Certificate of Excellence
Rochester, NH
Level 1 Contributor
3 reviews
3 hotel reviews
“Excellent Service Does Exist”
Reviewed 3 April 2011

The trip began as a nice business trip with great conference room and food. My wife joined me for the trip to spend an extra vacation day. We continually experienced friendly and helpful hotel service, from directions/recommendations to Vermont Country Store and help with hotel accomodations. We truly enjoyed our trip to Vermont.

  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sylpeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

503 reviews from our community

Traveller rating
    211
    187
    59
    32
    14
See reviews for
193
126
9
42
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (124)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
New York City, New York
Level 4 Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 April 2011

My girlfriend and I stayed March 27-31 (Sun - Thurs). Everything went without a hitch. All employees from Bellhops, to Front Desk staff, to Housekeepers were very polite and helpful.

When we got to the hotel at 9:30am our room wasnt ready, but we were able to check our bags while we hit the slopes. When you check in you get access to the health club with just satisafactory locker rooms to change in. The lifts are approx a 2 - 3 minute walk across the pedestrian bridge.

When we got back from snowboarding about 3 PM, we checked our boards in the hotel at the complimentary ski check. The room was ready and our bags were brought up to our room by the bellhop (2 person studio).

The room is a studio with a murphy bed and a small kitchenette. Kitchenette has everything you need to cook and serve. The hotel is so close to the slopes, everyday we ate breakfast in our room, then went to the slopes, returned to the room for lunch, then went back to the mountain for the rest of the afternoon. Studio is cleaned by housekeeping every afternoon.

The health club is nice, and the pool is even nicer! You can access the pool via the health club INSIDE and SWIM to the rest of the pool and hot tubs outdoors! The gym was better than expected. Laundry facilities


Dinners we usually went into town which is no longer than a 5 minute car ride.

Only complaint is no fireplace in room, but with that said, I would definatley return to the Killington Grand!

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank OutdoorGuru7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoboken, Georgia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 March 2011

We had a two bedroom facing mountain. The room smelled curry and definitely ethnic cooking odor. Tried to complain but was forwarded and forwarded to manager's phone but the "voicemail was full". The stove was greasy, so was the fridge. The carpet and sofa smelled as well. I can not imagine this is a time share place and people would actually purchase quarter/fractional interest. Will not come back.

  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank flo35013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brick, nj
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 March 2011

Booked the Studio efficiency for a family of four (kids 9 and 3) for 5 days / 4 nights which worked out great. Fold away queen size bed made a small room bigger during the day. Sofa bed for the kids was fine. We were able to check in a 10:15 on our first day, had sandwiches in the room and were skiing by noon.

The hotel and rooms are not luxurious by any means, but the proximity to everything is where the value is. Pick your skis up from the convenient ski check and its a 2 minute walk to the lifts and maybe 5 minutes to the childrens ski school for our 3 yr old. Service was fine although the cleaning people don't knock and walked in on my wife twice. Breakfast buffet was included and also not too crowded during our stay, if fully booked I could see the service deteriorating quickly.

Kids had a blast in the outdoor pool eated to 95 degrees. My wife was a bit worried about the pool but it turned out to be better than other resorts we have stayed at w/ indoor pools kept much cooler.

Killington is a great mountain with something to offer every type of skier / rider. I'm an advanced snowboarder, my wife an intermediate skier, my son an advanced skier, and my daughter is just learning. We all had a blast.

We paid $2000 for 4 nights with breakfast, one 5 day adult pass, one 4 day adult pass, one 5 day youth pass (free with the purchase of an adult 5 day pass), and 4 half day lessons and rentals for the 3yr old. I found this to be competetive / better than every other New England resort we looked into.

Would definitely do the exact same trip over again and planning to do so.

  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank se_278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southington, Connecticut
Level 3 Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 March 2011

The Killington Grand was the perfect choice for the two of us. Our teenager does not ski, so when he had a school trip this week, we bolted for a quick two night getaway to Killington Grand. Pluses: Extremely convenient - ski in, ski out, ski boots allowed in lobby and to the room, nice fireplaces, delicious breakfast included in our stay, fabulous outdoor heated pool and hot tubs. Minuses: Thin walls make even normal conversations in the next room audible in your room, allowing boots makes for loud thumping overhead. Yes, it was expensive, but well worth it for a couple of stress-free days of good skiing. Joann in the breakfast room very service-oriented as were the bell hop/valet gentlemen. If you are going to get a massage, I highly recommend Heather!

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChathamLynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, North Carolina
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 21 February 2011

I have stayed at Motel 6's, Super 8s, and a few cinder block mom & pops that were downright frightening; and I have also stayed at the Ritz Carlton, the Wynn, and the Venician. The Grand sits squarely in the middle of those extremes.

Location: For Killington, it's as good as you can get other than one of the "real" ski-in/out condos off of the Great Eastern or Sunset Village. But let's be real here - it is not exactly ski-in/ski-out. It is walk-to, walk from. The walk is about 50 yards and perfectly flat (since it's mostly a bridge over a pond). For an individual or couple, it's no problem. But if you have young children, it's a hassle. Skiing in is possible if conditions are just right - which means no pedestrians walking on the bridge when you come down the hill at 40mph and hit it. If the bridge is empty you can ski all the way across it with a fast running start but on average you can only do that one out of every 4-5 attempts due to pedestrian traffic on the bridge.

Facilities: The rooms are fine. They're not great for sure, but they're not gross. They're very middle of the road. Heat/air is provided through a wall-unit which you control with the old push-button / turn hot/cold knobs (not a thermostat on the wall) so that gives you some idea. On the other hand, the beds were very comfortable. We stayed in adjoining rooms - one standard room (2 queen beds, nothing else) and one efficiency (1 sofa pull out bed and 1 murphy bed and an efficiency kitchen with 6-top dining table). This actually was ideal for us with two tweener boys - they stayed in the murphy/pull-out beds but we got the benefit of the kitchen, but we got a nice bed. The furniture was all fine and comfortable, but again, nothing exactly special - just solid average.

The hotel outside of the rooms:
The lobby area is fine. The place could use a decorator - some fine touches could make a pretty big difference in look and feel in the common areas. They just have a lot of sloppy details that could use some final touches.

The free breakfast room is a conference room and it's fine for what it is, but it generally has a trough feel to it. It's not organized quite right and the staff can't keep up with the turnover apparently because everything is pretty trashed. Nothing gross, just not clean, you know. Compared to a typical Hilton property (or Hampton even), it's very sloppy and feels sub-par. But, it's a hot breakfast - just not a real clean elegant one but rather a functional one. Which is fine for what it is - breakfast on your way to the slopes. But it's not as good as it could be with a little effort. I don't understand why they don't put in the last 5% effort that would make a big difference - this goes across the board in the hotel.

The pool area is interesting - too small in general for the size of the hotel though. We were there during an off week, midweek, and the two hot-tubs were cram packed with folks waiting in the luke-warm pool most of the time to pounce on a spot. The whole pool/spa area has kind of a cement low-rate feel to it - not a luxury hotel/resort/ski-village feel. Again, consistent with all the hotel details. It was clean and functional, just missing the details that could make it feel really elegant or up-scale.

Ski valet - wonderful idea and very useful - the guys who staff it are very nice, courteous, professional, and helpful - can't say enough good about them. By the second day they knew and addressed my family by name and always went out of their way to hold the outside door open for us coming and going. But get this: you can check your skis here, but not poles and boots. Hello - this hotel is bigger than some shopping malls. Walking from the valet to your room when it's an 1/8 mile walk down a hall, up an elevator, then down another very long hall, is painful as heck in ski boots!! There is tons of (wasted) room in the area near/around the valet - I can't believe they didn't set it up as a place to drop skis, boots, and poles. The idea should be that you come down in your snow boots or slippers and leave them there in exchange for skis/boots/poles. Then trade back at the end of the day. So, again, wonderful idea in theory, just not executed right and the details left it leaving in what would be a real up-class luxury. Be sure to tip your valet. :D

The ugly:
All of that said, we would stay here again, knowing fully it's one of these places that just "is what it is" and frankly there are no really nice places that have full hotel-level services available at killington. Except for one thing: it was the loudest hotel we have ever stayed at, bar none. We were at the very end of a hall, during a very slow off-peak midweek, and you would have thought it was a combination of spring break and biker week. We were bombarded by noise from all possible sides - rooms on both sides, upstairs, and in the halls, and it generally went on throughout the night. I know that behavior is out of the control of the hotel, but the paper-thin walls and even ceilings were in their control. Not only could you hear talking in the next room - we actually heard one person fart. Yes it was funny and sad all at once.

Bottom line: it is what it is - a very average ski "resort" that serves its function very well but sadly is just a few details from being a very special experience.

  • Stayed February 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank 0neWolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton, Canada
1 review
Reviewed 13 February 2011

Spent 4 nights here at the start of February and wished I could have stayed another week. We booked mid-week and the price, although more expensive that others in town, was still more than worth the cost. The staff are a great, rooms are clean and comfortable and the pool-hot tub area was exactly what was needed to end a great day of skiing.
This is a hotel designed to make a ski trip easy. You can park the car on the day of arrival and leave it there until the day you leave. The staff will take care of your equipment, you can walk to the lifts and either eat at the hotel or cook in the rooms. One short trip to town to pick up the basics and we were set. There is value in that for me, and that value easily covered the cost of the room.
We will return to the Killington Grand for another ski trip. We found it to be more than we had hoped for and dollar for dollar, the best deal in town.

  • Stayed February 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Readycanuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Killington
9.3 mi away
Hampton Inn Rutland/Killington
12.3 mi away
506 On The River Inn
506 On The River Inn
#3 of 6 in Woodstock
415 reviews
14.6 mi away
Jackson Gore Inn
Jackson Gore Inn
#2 of 6 in Ludlow
271 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Killington Mountain Lodge
Killington Mountain Lodge
#3 of 13 in Killington
132 reviews
2.8 mi away
Killington Motel
Killington Motel
#2 of 13 in Killington
239 reviews
13.8 mi away
Woodstock Inn and Resort
Show Prices
Show Prices
Show Prices

Been to Killington Grand Resort Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Killington Grand Resort Hotel

Property: Killington Grand Resort Hotel
Address: 228 E Mountain Rd, Killington, VT 05751-9608
Phone Number:
Region: United States > Vermont > Killington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 13 Hotels in Killington
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Killington Grand Resort Hotel 3.5*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Evoline ltd, Agoda and getaroom.com so you can book your Killington Grand Resort Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Killington Grand Hotel Killington
Killington Grand Resort Hotel Vermont

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing