We had the worst experience at the Jackson Gore Inn by the horrible staff. Our room was not ready by check in time (5 pm). We were traveling with three young children and instead on being apologetic and trying to accommodate us, they were rude and surly. Many of the guests who had arrived by the check in time were being told that their rooms were not ready and there was a line out the door. There were kids running around like crazy and people eating off the floors. It was a total nightmare and looked like a squatter hotel. The place was a mess. This place is so horribly managed. When we complained to the manager Charlie Dickerman, instead of being sympathetic he was also as incompetent as his staff. The entire staff needs to be trained on how to handle customer service as well as to properly run a hotel. We have been to many resorts and I have never seen such incompetence. Do yourself a favor and avoid this place. It is a total nightmare. We finally had to find another place to stay, which was not easy late at night with three young tired kids. Really dirty, poorly run and horrible staff! Jaimie and Diane at the front desk are surly and should not be customer facing because they are rude and incompetent.
- Official Description (provided by the hotel):
- The Jackson Gore Village includes a variety of beautiful, classic and luxurious residences. In addition to the original Jackson Gore Inn, the adjacent Adams House and Bixby House offer larger, more spacious units with the newest furnishings in an ideal setting. Options include standard and executive rooms, studios, one and two-bedroom suites (some with lofts), up to 3-bedroom penthouses. Most units have a jetted tub and all have entertainment centers. ... more less
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- Also Known As:
- Jackson Gore Hotel Ludlow
- Jackson Gore Inn Ludlow, Vermont