After a severe injury on the mountain forced us to cancel our stay here we stopped and spoke to Gary Patel - who said he would cancel the reservation (Lie #1), just call Hotels.com. When Hotels.com called him he refused to cancel the transaction. When I went back he told me he was not the manager (Lie #2) and that I needed to call Choice Hotels (Lie #3). He gave me the number and I called in in front of him. It turned out to be tech support - clearly they could not help me. He then told me I had to talk to the general manager, Sam Patel, who was conveniently out of town for 2 days. When I called 'Sam' two days later, the employee answering the phone had never heard of 'Sam.' (Lie #4) The employee also stated that Gary Patel runs the hotel and lives there - clearly can make a cancellation decision. I called Gary back to ask about 'Sam' which caused him to start yelling and hang up the phone.
Do yourself a favor and try a different hotel. Too many other places in town to give this unhonest owner a shot.More
- Free Wifi
- Free Parking