With fond memories of family stays at the Cortina during Pico ski trips 25 years ago, I reserved a room for one night to follow a Middlebury evening concert. The Cortina had become an unpolished jewel for many years, but word from the locals suggested that better days were ahead with new ownership. My heart is with the Cortina. After check-in (more on this below), we opened the door to our room to find that it had been thoroughly and recently refinished in quite pleasing ways, though perhaps at the standard of a good Super 8 or Econolodge. Both interior and exterior doors to the room were missing the security requisite of a dead bolt lock. There was no microwave, small fridge, or coffee maker in the room, any of which could be useful, but the bathroom was quite clean and the bed was quite comfortable. We never did figure out how to coordinate the wall thermostat on one side of the room with the wall heater on the other side of the room. They seemed to be in continuous disagreement, and there were no written instructions to guide us. We did achieve a 12-hour mean temperature of 70 degrees but, unfortunately, the standard deviation was about 4 degrees. The breakfast room was delightful, and, in addition to a large buffet, we were personally served a hot plate of delicious scrambled eggs, home fries, and sausage.
Now, to the check-in issue: We arrived from Middlebury at about 10:00 p.m. and found no one at the desk. A nicely formatted sign beside a telephone on the counter instructed us to dial "0."
This led to a conversation with a reservationist at another location who suggested that we wait at the desk for 5 or 10 minutes and, if no one returned, to call her again. We waited, no one returned, and we called again. She said that she would now call the manager (also at another location) who would call the cell phone of the individual on the night shift. I asked to speak with the manager myself (now being somewhat irritated and quite tired), but this was not permitted. We waited, then upwards to 20 minutes. In the meantime, by walking behind the desk and sorting first through several paper piles and then activating a computer monitor, I confirmed that our reservation was received, was known, and clearly on the monitor display; we were expected. Finally, the night shift staff person appeared from an upstair balcony room and processed our check-in. We were in our room by 10:45. I write this to suggest that the Cortina not only needs a better system for monitoring evening arrivals but also as a warning to guests that, should some problem--especially an emergency--occur at night, we did not find the Cortina adequately staffed for a large property. Dialing "0" from a room telephone would contact an off-site reservationist, not the off-site manager, and the on-site staff would likely be inaccessible to all but a fire alarm.
- Official Description (provided by the hotel):
- Cortina Inn, located in Rutland/Killington is one of Vermont’s loveliest hotel and four-season destination resort, is centrally located in the Green Mountain State only minutes from the Killington and Pico ski areas and just a few miles from downtown Rutland. Here, experience the true meaning of “relaxation” amidst the awe-inspiring beauty of the extraordinary natural environment. Virtually everything you could want is within a few steps of your door, and you’re always welcomed by a friendly staff dedicated to your every comfort.Internationally renowned for offering guests the charming hospitality of a country inn with the splendid amenities of a full service resort hotel. Cortina Inn features 57 beautifully appointed rooms and suites, all air-conditioned and many with their own fireplaces. Tastefully and uniquely furnished in luxurious contemporary décor or charming country style, every room and suite provides enviable levels of comfort and convenience. ... more less
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- Also Known As:
- Cortina Hotel Mendon
- Cortina Inn And Resort Vermont/Mendon