I travel quite a bit on business for the federal government and thought that I would try this hotel as I've driven by it and there are amenities nearby. I called to request a room at the government rate and was told that that would be a 10% discount from the regular rate. As the clerk was looking, I mentioned that the GSA rate was $83.00. She came back to tell me that the rate for a non-smoking queen would be $83.69. I said that was over the government approved rate but I thought that I might just eat the extra change and booked it. After thinking about it, having never before encountered a situation in which a hotel did not meet the GSA rate, I called back to ask a couple of questions about the room and to request that the manager adjust the rate down 69 cents to meet the GSA rate and save me lots of hassle with my voucher. After just a minute, the clerk came back to tell me, "No." I was completely incredulous that this hotel would lose 83 dollars over 69 cents by not being in compliance with the GSA. I asked if she was sure about that. The clerk said that the rate was $83.69 for the room and then she hung up on me! I was left with the impression that government business was not important to these folks and that if I was treated this rudely before arrival, my guest experience was not going to be worth my own sixty nine cents. If you are traveling to this area on GSA per diem, try the Four Seasons Motel a few miles away. It is better located right off I91, near food and gas and the very friendly staff is more than happy to offer you a rate within the GSA schedule. Needless to say I will be repeat customer there next week.
- Also Known As:
- Newport City Hotel Newport
- Newport City Inn & Suites Vermont