This is my first review of any retailer, ever!
In the past 35 years, I have always had near perfect service whenever ordering anything online or by mail, but this retailer lives in a completely different world.
I ordered skis and bindings over the phone since they were not available where I lived and you can't really order them through the website. The owner must have been hung over when he took my order because he did not seem to understand what I wanted. I had to repeat myself several times when I ordered and I was not sure that I would get what I ordered.
When the skis and bindings arrived, the bindings were not set correctly. I politely asked to borrow the tool so that I could set them correctly. Owner agreed to give me the stupid plastic tool, which should have been included with my skis, but never followed through on that. I sent another follow up e-mail and that went unanswered.
It is not often in the USA that you pay your hard-earning money, get poor product, and then get horrible customer service. But. if you want that, this retailer is the one for you.
Now, I have a pair of skis with incorrectly set bindings that I have to take to a local retailer and pay for them to set the bindings correctly. And I paid $283 for that privilege!
Also, I asked three separate times for a invoice for my order and never got one. In the 35 years that I have been buying stuff, I have always got an invoice or a receipt whenever I have bought something. Haven't you?
Why no invoice? This guy must come from Greece! In Greece, nobody give invoices or receipts because no one reports any income on their taxes. This guy must be doing the same thing to avoid paying taxes to the Internal Revenue Service.
His suppliers should discontinue supplying him, his potential customers should go elsewhere, and this guy find something else to do with his life that he is better suited for.
I hate to be harsh, but everything I write here is true.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.