I had a reservation through Hotels.com that I tried to change due to death in the family. Hotels.com talked with the hotel on Aug. 4th and he told me they agreed to change my reservations without a fee. Two days later my credit card was charged for the full amount. I called hotels.com and they said that I had to talk with Ladd Brook directly. They denied ever talking to Hotels.com and said that Hotels.com had billed me and I needed to get my money back from them. Hotels.com says they are not the billing source, Ladd Brook Inn is and they should refund my money. So I am stuck with a bill for a room that I didn't stay in. I have since cancelled my future reservation with this hotel and will not ever stay there--especially after reading reviews like "stay in you car instead". Had I read those first, I would never have made a reservation at this shoddy business.
- Official Description (provided by the hotel):
- Quaint, country style inn nestled between the Taconic and Green Mountains. At Americas Best Value Inn Pownal/Williamstown, your comfort and convenience come first with us. We offer a park-like setting for you to enjoy the spectacular view of the Taconic Mountains and Pownal Valley. Each of our spotless air-conditioned rooms has been furnished with Vermont's own Ethan Allen furniture. Every room has a telephone and cable television. Typically you will find us chatting with guests or in the dining area where we serve our complimentary continental breakfast. We're at the edge of town, close to all area attractions, and we have the peaceful country setting and friendly hospitality you're looking for. We hope you'll stay with us and give us the opportunity to make your visit relaxing and enjoyable. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, Expedia, Hotels.com and Cancelon so you can book your Ladd Brook Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.