The biggest gripe is with the service when we needed to check out. I had the room for 1 night with my fiance, I was in Rutland for an job interview in the morning. I was running late and didn't get a chance to call back to tell the staff until about noon, but couldn't really understand the lady(there was an elderly Indian woman and man that were there, not sure if they are the owners or what..) Come to find out when I talked to my fiance when I got back at 2 is they kicked her out of the room at 11. The maid came to try and clean at 9:30, then 10:30, then the man came at 11, was rude and told her she had to go, watching her pack up, telling her to turn off the tv, etc.. So she went to wait in the office until I got back, and the man continued to berate her and scold her and basically make her feel like crap and in so many words made it clear he didn't want her waiting in the small office/lobby. So she had to wait outside in the Vermont winter for two hours until I got back. The whole ordeal for her was completely uncalled for, especially when most of the rooms were clearly vacant(it was a Monday). This was only her second time to Vermont, and I felt sorry that she didn't experience the traditional hospitality and kindness you'd find up here. Besides the horrendous customer service, the place was what you'd expect for a hotel of that price. Our room was fairly clean, a couple of the towels had little stains, I've stayed in worse, but the hot water didn't work in the faucet(did in the shower) and the thermostat was kind of hard to get right because it didn't have any temperatures on it.
I wouldn't recommend the place based on our experience with the staff, its unfortunate they don't care the least about their customers.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Choice Hotels, Travel Republic (UK), TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Rodeway Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Rodeway Hotel Rutland
- Rodeway Inn Rutland, Vermont