We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Still great value”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 14 more sites!
Best Western Inn & Suites Rutland-Killington
Ranked #2 of 12 Hotels in Rutland
Certificate of Excellence
New Jersey
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Still great value”
Reviewed 24 January 2011

Coming to this hotel for last 15 years ,always we had no problems. Great room a lot of space , clean and very quite.
Again the same story this year. Mary in the front desk with a big smile, made our check in very easy and very fast. Tami Made the break fast this year a lot better. very big choice of ,muffin , eggs ,bagels and waffles. we are very big picky about coffee, and coffee was great (Green mountain)
the check out was great by Stella . again if I have to stay in rutland this is the place to stay.

  • Stayed January 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lftlawyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelerfromVT, General Manager at Best Western Inn & Suites Rutland-Killington, responded to this review, 8 February 2011
We are thrilled that you continue to come back to stay with us every year! Goes to show that we are doing our best at providing you with a clean, comfortable room time after time. Thank you so much for the great review, we really appreciate it. See you on your next visit! Coleen Lio, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

517 reviews from our community

Traveller rating
    290
    155
    52
    14
    6
See reviews for
204
147
24
48
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 January 2011

we have stayed in this hotel for the past 3 years due to the location to the ski area and the comfortable spacious rooms, but i must say that this year i was very disappointed with the way that the room reservation was handled. I called on a sunday to inquire the rate for my group during the February president's weekend - the front desk person quoted me the rates for both double double and the suites; when i called back to ask another question, i got a different person who told me that rates the previouse person quoted were too low, but promised that the new rate would be compatible and promised to call back the next day; I had to follow up the next day after i did not get a phone call, not only what she promised was not delivered, in fact the rate went up almost double. I think that our group is being very patinent and fair and totally understand if the first person made the mistake of quote us the rate, which we have accepted the 2nd person higher rate; but in the 3rd phone call the rate went up almost double?

  • Stayed January 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank freqtraveler11036
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelerfromVT, General Manager at Best Western Inn & Suites Rutland-Killington, responded to this review, 19 January 2011
Thank you for your interest in our property. I apologize for any confusion with the rates over President's week. Our rates have been locked in for over six months. I have two new employees at the front desk asking questions to be sure we extend the best rate possible for our guests. I believe that the difference in the rates quoted has everything to do with the number of guests in a room and or whether or not the rate quoted is a prepaid rate or not. We quote rates based on two adults in a room. If however, there are more adults or children over the age of 11 - it will increase the rate by $10 per person. Also, our best available rate are prepaid rates with restrictions which could also have been quoted. I am encouraged that the staff is asking and trying to confirm the number of guests in a room. Should you have any additional questions, please do not hesitate to call me direct at the property and I would be more than happy to resolve any issues you may be encountering. Coleen Lio, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 26 November 2010

We came here for a few days and knew that the hotel was in a good location, was quiet, had spacious comfortable suites and comfy beds.

What we didn't count on was the weird person at the check in counter who almost appeared to be medicated - I think her name is Stella or something. Wow. Best Western management seriously needs to rethink their decision on keeping her employed.

We, like a previous reviewer, also had issues with our room not being cleaned. We returned from a day out to find nothing done. We called and the front desk person was of no use, told us that housekeeping had left for the day and did not offer an answer as to why our room was ignored. They offered that the night person was available in a few hours and that they could help us with our request. I don't get how a hotel can somehow forget to clean a room. Best Western needs to ramp it up because something as simple as that will turn customers away and keep them away.

I think the way to avoid this situation in the future is to ask for two sets of towels and an extra bar of soap upon check in and don't hold your breath because more than likely, your room WILL NOT be cleaned.

  • Stayed September 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank adult-travelller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelerfromVT, General Manager at Best Western Inn & Suites Rutland-Killington, responded to this review, 3 December 2010
Thank you for choosing to stay with us at the Best Western. I apologize for the lack of service that you received. Please contact me directly to provide me with more information about your stay. We pride ourselves in providing the best in customer service and this is not an everyday reflection on our services. We appreciate that you are a returning customer and would sincerely like to keep it that way. I look forward to speaking with you. Coleen Lio, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poulsbo, Washington
Level Contributor
98 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 21 October 2010

Large, clean, comfortable and quiet, what more can you ask for a room. We had been travelling for a month and were is desperate need of a place to do some laundry. Much to our surprise there were facilities located right next door and they were as clean as our room. which in our experience is a rarity (the clean par). We were not as pleased with the breakfast. The area was much too small to accommodate the number of people trying to use it. Other than that were were satisfied with the breakfast. For winter recreation this inn would be an excellent choice.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mdtravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelerfromVT, General Manager at Best Western Inn & Suites Rutland-Killington, responded to this review, 3 December 2010
Thank you for choosing to stay with us while traveling nearby. We are thrilled that you enjoyed the cleanliness of your room. We try our best to provide the new Best Western Ultra Clean program with all of our rooms and public areas - as it really pays off. We look forward to seeing you again! Coleen Lio, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 October 2010

Staying at best Western was really nice. The rooms were very clean and lots of closet space. It was like being at home particularly with the nice condo setup look they have.

There were two things we were not pleased with. First was the really high rate they charged us. Wow. The Hotel is nice but the doesnt warrant that kind of price. Lastly, when we returned from being out our room key did not work. We went to the office and they said that housekeeping informed them we smoked in the room. We almost went hysterical. Neither of us are smokers and have never smoked a day in our life! We told them that and they re-authorized our key. What kind of hotel turns off your key because some crazy housekeeper alleges that someone smoked in a room. Very strange situation. Because of that alone, we cant, in good conscience, recommend such a place to anyone.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FearFactor4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelerfromVT, General Manager at Best Western Inn & Suites Rutland-Killington, responded to this review, 3 December 2010
Thank you for staying with us during the most beautiful time of year. October is also our busiest month of the year. I apologize that you were inconvenienced by our rates during foliage. Unfortunately, the entire state of Vermont has a rate increase during the first two weeks of October. The average rate statewide is $169. It's kind of like going to Daytona Florida for the 500 - down there the average room sells for $300 per day. May I ask if you ever visit Vermont during any other time of year? Please contact me directly for your next visit and I'll see what I can do for you! Coleen Lio, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barrie, Canada
1 review
Reviewed 27 September 2010

My Wife & I were vacationing in New England recently and stayed one night at this hotel. The facility is very well run, staff was excellent, room very clean, large and complete in every respect and quiet. Definitely we will stay again when in the area.

Carol & Bob

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bobcar79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
germany
Level Contributor
148 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 4 September 2010

i've been there with my wife for two days, hiking in green mountains. the hotel is therefore well located.

the hotel complex consists of several individual building, each of small and larger rooms. we got a smaller room in the 2nd floor: small windows and quite.

the best is the breakfast buffet, the room is two small for the people (some have to go and eat in their rooms, some are sitting outside). the buffet is very good, the personal is running very often and fill up etc.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joedi2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Rutland
3.9 mi away
Hampton Inn Rutland/Killington
3.1 mi away
Comfort Inn Trolley Square
3.8 mi away
Days Inn Rutland/Killington Area
Show Prices
Show Prices
Show Prices
4.0 mi away
Holiday Inn Rutland/Killington
3.5 mi away
Quality Inn
Quality Inn
#7 of 12 in Rutland
3.0 of 5 bubbles 240 reviews
3.6 mi away
Mendon Mountainview Lodge
Show Prices
Show Prices
Show Prices

Been to Best Western Inn & Suites Rutland-Killington? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Inn & Suites Rutland-Killington

Property: Best Western Inn & Suites Rutland-Killington
Address: 5 Best Western Pl, Rutland, VT 05701-9801 (Formerly BEST WESTERN Inn & Suites Rutland/Killington)
Phone Number:
Region: United States > Vermont > Rutland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 12 Hotels in Rutland
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Inn & Suites Rutland-Killington 2.5*
Number of rooms: 112
Official Description (provided by the hotel):
The location of Killington Ski Resort near our Rutland hotel is a big reason why many guests stay with us, but there's much more to discover. For guests who want a Rutland, VT hotel that offers the best service, quality and amenities, look no further than our spacious property. With the friendliest service in town and a prime location close to legendary ski resorts, guests feel instantly at home when staying with us. Enjoy suite accommodations for larger groups or simply for those looking for a little more luxury, and a daily complimentary breakfast to get you started on the right note. Piping hot waffles, fresh fruits, sweet pastries and a selection of yogurt and cereal finished with bottomless Green Mountain coffee is the perfect start to your day. Whether you're heading to Killington Ski Resort for skiing and the fall foliage or you're here to take care of business, staying at a comfortable and affordable Rutland hotel is key. General Electric employees count on us to provide great hospitality, and the Rutland Regional Medical Center brings many to the area year-round for meetings and training. Are you heading this way to climb Pico Mountain? Or is it a meeting at Green Mountain Power & VELCO that has you coming this way? No matter why you're in town, stay with us and feel like you're staying with family. At our Killington hotel, the College of Saint Joseph is a short drive away and always has something exciting happening, from a lecture to a special event. Okemo Mountain is another top attraction, full of trails and great views. Killington Resort is the biggest attraction in the winter, with activities like skiing, snowboarding, snowmobiling and charming horse-drawn sleigh rides a must for holiday lovers. The ultimate family or romantic getaway, take advantage of everything there is to do near our Green Mountain hotel. Reserve a relaxing stay at the BEST WESTERN Inn & Suites Rutland-Killington! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Odigeo, Travel Republic (UK), Expedia, Ebookers, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Best Western Inn & Suites Rutland-Killington reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Inn And Suites Rutland/Killington
Best Western Plus Inn & Suites Rutland/Killington Hotel Rutland
Best Western Hotel Rutland
Best Western Rutland
Rutland Best Western
Best Western Inn & Suites Rutland-Killington Vermont

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing