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“A Very Good Value / Experience”

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Smart Suites Burlington
Ranked #5 of 12 Hotels in South Burlington
Certificate of Excellence
Halifax, Canada
Level Contributor
59 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“A Very Good Value / Experience”
Reviewed 7 August 2013

This is a very inexpensive place to stay, therefore expectations should be minimal.

That mentioned, the people working there bend over backwards/do everything possible, to make sure your stay is great.
Isn't that criteria critical to the total experience?

We booked at Smart Suites for the price and realizing it would be a place to rest our heads after shopping / dining, and enjoying the beautiful Burlington region.

To our great surprise after the cost was confirmed....and ALWAYS remembering the cost, we were thrilled with our large sized 'suite' along with all the extras that are too numerous to mention.
Toss in a better than average 'breakfast offering' and this is a terrific deal - a GREAT deal !

Downside?
You are not downtown and will need a vehicle, yet the town center is about 15 easy drive minutes away with great shopping and dining stops in between.

Bottom line?
Not many price/value places better....

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ron C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ssuites, Manager at Smart Suites Burlington, responded to this review, 14 August 2013
Dear Ron C,

I think you make an important point concerning cost vs. product when it comes to hotels. We know that our hotel is not the most luxurious accommodations in Burlington. There are certainly other properties that have more expensive furnishings and lavish amenities. You can pay much more (or much less) for a room but first, I advise every traveler to consider the value of what they are purchasing.

As an independent, non-branded hotel, we are able to offer much better rates than our corporate competitors while providing a complete 3 Star suite of amenities. We feel the value of our hotel far exceeds that of our competitors when you weigh what we offer against the price we charge. We are often confused to be a reduced class of hotel because of our price.

Thank you so much for your review and your insightfulness. We look forward to welcoming you as our guest again in the future!

James Davison
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (95)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Arlington, Virginia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 August 2013

Each time I travel to Burlington Vermont, I stay at the Smart Suites in South Burlington. Though a few miles from downtown Burlington, this hotel is the best value --you get a small efficiency kitchen, with a living room and separate bedroom for a very reasonable price. My most recent stay really solidified my opinion. Upon arrival, I noticed that the person in front of me checking in was receiving very polite and thorough information. And the clerk, Eric, was multitasking while providing this excellent service...I thought how efficient this young man is, he is able to answer the customer's questions, and provide directions etc in a very professional manner. When it was my turn to check in, I received the same personal service, but it was not a "boxed" speech that he just gave to the other person in front of me...he tailored his responses to my questions and made me feel very welcome. I will always stay at this hotel, not only because the cost is so reasonable, but because the service is excellent.

Room Tip: Ask for a room at the upper building, south side...very quiet and nice view of Lake Champlain!
See more room tips
  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank f b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ssuites, Manager at Smart Suites Burlington, responded to this review, 8 August 2013
Dear fb,

I can’t wait to share your review with Eric and our entire staff! It is wonderfully refreshing to hear someone say our hotel “Rocks!”. We think so too!

It is also worth mentioning that we do not believe in “boxed” responses or speeches that you may be use to receiving from other hotels. All of our interactions are genuine and come with a genuine concern for your satisfaction.

We can’t wait to welcome you back to our hotel again soon!

James Davison
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 August 2013

I followed the excellent recommendations but was very disappointed.
Room and hotel are very out dated and look very bad. The smoking smell in lobby and especially in the elevator was almost unbearable.
The bed was simply awful... So soft we felt like in a water bed... Fridge made noise like a car.. We barely slept.
Breakfast was minimal so we ate out in a great bagel place near by.
The only positive thing was the reception manager asked how was our stay (I dint intend to complaint) and her reaction when she heard all the above. She was surprised and sorry and discounted 10% of the room cost.
The hotel really needs to improve

Stayed August 2013, travelled with family
Helpful?
Thank Moshe A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ssuites, Manager at Smart Suites Burlington, responded to this review, 8 August 2013
Dear MosheA,

I am so sorry to hear your most recent stay at our hotel did not exceed your expectation in every way. We truly appreciate your feedback and work hard to create the best experience we can for all of our guests. It is our mission to improve our hotel before your next stay in Burlington.

We are taking action in regards to all of your concerns. We are not currently aware of any unwanted smells in our lobby or elevator but are always prepared to respond to such things whenever we are made aware. If there is an issue with the mattress in your room, please let us know which room you stayed in so that we may address it. Also, our breakfast is in a constant state of improvement. We are always anxious to hear what items others would be interested in added or changed!

Thank you again for your feedback. It truly makes a difference to us! I want to invite you to contact me directly to discuss these matters further and hopefully have you as our guest again in the future. I look forward to meeting you during your next trip to Burlington!

All the Best,

James Davison
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
FREMONT
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 July 2013

My wife is a travel nurse, and took an assignment in Burlington. The travel company contracted with Smart Suites for lodging for her while she is in Vermont. She has been here since June 2013, and is extremely happy with her accommodations. I have been here twice now...once to move her in, and the second time to come see her on vacation. The staff has always been extremely friendly and willing to do what it takes to make your stay a comfortable one. It DOES have its drawbacks...communal laundry, no pool, standard definition tv's, etc. However, they have made arrangements for guests to use the Holiday Inn pool next door, and the laundry room is clean and has a small workout area in it. The Hotel has always been clean and comfortable when I've been here. Based upon my wife's comments, and my own experience, I would recommend this hotel to people who need an extended stay hotel.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank litespd_56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ssuites, Manager at Smart Suites Burlington, responded to this review, 8 August 2013
Dear litespd_56,

Thank you for taking the time to write a review on Trip Advisor! A clean room, warm breakfast and a friendly welcome are all small things we can do convey our appreciation to our guests! We loved having you here and are honored to receive your recommendation!

Be safe in your future travels!

James Davison
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 July 2013

I'm a travel nurse staying in Smart Suites from May 2013 to Aug 2013. From the staff to the accommodations, I would highly recommend it. It was clean and cozy. The pool, hot tub, ease of doing laundry and the hot breakfast were awesome. The staff made it feel like home. It truly did feel like a home away from home. In my travels as a nurse across the country, I have stayed in some really awful places. This is, by far, the best place I have stayed. I can't think of anything I would change about it. Michelle, the Manager, is very fair and accommodating. Thank you, Smart Suites and Staff.

Room Tip: Room 315 - the room with a view of the trees is very private and quiet. At times there were children...
See more room tips
  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hodsonvicki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ssuites, Manager at Smart Suites Burlington, responded to this review, 8 August 2013
Vicki,

We will miss you a great deal. Thank you so much for writing such a nice review of our hotel! We hope to have you as our guest again in the future. We love our traveling nurses and relationships we build as a result of extended stays. Your recommendation means the world to us!

Be safe in your future travels,

James Davison
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
suffield, connecticut
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 21 July 2013

Wedding on Saturday, stayed 2 nights, just a nice place to stay. They did mention to write a review on TA and you know they were confident enough to ask that it would be a good review.
Stayed in some dumps in my time that could care less about the place, this was not a dump.
I will not say more, just find out for yourself.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wwrockyou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ssuites, Manager at Smart Suites Burlington, responded to this review, 24 July 2013
Dear wwrockyou,

Thank you so much for your recommendation! More and more people are beginning to discover the value of independent hotels such as the Smart Suites over big corporate chains. We are honored you gave us a chance.

I believe Trip Advisor tells an important story about our hotel. We take all feedback very seriously and address each issue aggressively. In doing so, the satisfaction of our guests has consistently improved. Today, we are very confident in our service, product and value! We seek to exceed the expectations of all our guests. Rest assured that if something unfavorable comes up, we will correct it.

We truly appreciate you for taking the time to let others know about your positive experience. We can’t wait to welcome you back to hotel in the future!

In Gratitude,

James Davison
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
montreal
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 July 2013

This our second stay here and we actually thought it was nicer this time around. We were put on the 3rd floor and our friends got a room with a huge window facing the water, so we got to enjoy sunsets in their room. We appreciate so much how friendly the staff is and when arriving they didn't have the studio we booked for our friends so they upgraded them to a 1 bedroom for the same price! The 1 bedroom units are huge, a full kitchen and the beds were very comfortable. The location is close to downtown and shopping, and honestly having shopped around this place has the best price in town for what you get. We are going back next year!

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank georgie39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ssuites, Manager at Smart Suites Burlington, responded to this review, 24 July 2013
Dear georgie39,

Thank you for being our guest a second time around! It is important to us that we remain in a constant state of improvement. Part of our commitment to each guest is to ensure that your next stay is even better than the last. I am so happy to hear our staff kept this commitment to you by being friendly and accommodating!

Your friend must have stayed in one of our Bay Window Suites. These rooms feature the best view of the lake (and sunset) and we can usual offer them at no additional charge for those who know to ask. Availability is very limited so booking in advance helps too!

Thank you again! It really means a lot to that you chose to share your recommendation with others here on Trip Advisor. I look forward to welcoming you as our guest again next year for an even better experience!

All the Best,

James Davison
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Smart Suites Burlington

Property: Smart Suites Burlington
Address: 1700 Shelburne Rd, South Burlington, VT 05403-7718
Phone Number:
Region: United States > Vermont > South Burlington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in South Burlington
#4 Family Hotel in South Burlington
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Smart Suites Burlington 3*
Number of rooms: 81
Official Description (provided by the hotel):
The Choice for Burlington Hotels!Whether it's for just one night or an extended stay, Smart Suites is the perfect match for all your lodging needs. We offer several different comfortable room options ranging from studio efficiencies to more spacious one-bedroom suites. Daily, Weekly, and Extended Stay Rates Available! We would love to host your next meeting or group event. Give us a call and ask for our Sales Office for more details. We are conveniently located on Shelburne Road, just a short drive to the Church Street Marketplace and only 5 miles from the airport. If your travels bring you to the University of Vermont or Fletcher Allen Health Care, Smart Suites is just 4 short miles away.Featured Amenities:- Complimentary Deluxe Continental Breakfast- Free High Speed Wireless internet- 24 hour Desk Service- 24 hour Business Center- 24 hour Fitness Center- Same Day Dry Cleaning- 24 hour Airport Shuttle- 24 hour Coffee and Tea Bar- Restaurant on Premise (Lake View House)- Access to Indoor Heated Pool, Sauna, and Hot Tub- Morning Newspapers (local and National)- Free HBO and Local Calls ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Traveltool, S.L.U., getaroom.com and Evoline ltd so you can book your Smart Suites Burlington reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Smart Hotel South Burlington

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