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“Smoking room” 4 of 5 bubbles
Review of Smart Suites Burlington

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Smart Suites Burlington
Ranked #5 of 13 Hotels in South Burlington
Certificate of Excellence
Toronto, Canada
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Smoking room”
4 of 5 bubbles Reviewed 2 August 2014 via mobile

We stayed in a smoking room because that's all they had and as non-smokers it was pretty smelly. Not their fault - just pointing it out. Was a nice place. Everything was clean. Was big enough for our one night stay. Was great having a fridge & microwave since my kids are non-stop eating machines.

  • Stayed July 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SeaofCyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ssuites, Manager at Smart Suites Burlington, responded to this review, 7 August 2014
Dear SeaofCyn,
Thank you for taking the time to write a review of our hotel here on Trip Advisor. Currently, we are 100% Non-Smoking however, some of rooms were formally smoking rooms. I am excited to say we are soon undergoing a renovation of our former smoking rooms which should bring about an entirely new Smart Suites experience!
I look forward to welcoming you back to our hotel and having you in an all new suite. For your next stay, we intend to earn a perfect score.
All the Best,
James Davison
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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310 reviews from our community

Traveller rating
    157
    104
    27
    14
    8
See reviews for
113
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Ottawa, Canada
1 review
5 of 5 bubbles Reviewed 27 July 2014

I wanted to share with all how appreciative my wife and I are of the staff at this Smart Suites location. I've traveled a lot, have been to numerous hotels in ~12 countries and am wise enough to know that service is job #1. Last week we had a car accident in this hotel's parking lot. The person who rammed our car was at fault on top of having a suspended license (multiple times), issues with drugs, previous arrests, etc... He fled the scene and the police arrested and locked him up later that evening. Throughout the entire ordeal, the Assistant General Manager James Davison and one of the desk staff stayed with us. They literally stood by our side for an hour outside, contacted the police, provided support and then let us use his office inside while we tried to get things sorted. We knew nothing of this city as we had just arrived 1/2 an hr earlier for the first time. I also was sidelined a bit with a painful, previously busted toe. His hotel was fully booked. Thankfully James found us a nearby hotel and arranged for a shuttle to send us there since this other hotel had no transportation avail. and my car was wrecked. They even allowed me to leave my smashed, disabled car in their parking lot that evening, since it was quite late and we were in no condition to wait on towing. We were and still are very impressed and thankful. Hotels are largely judged by their customer service. I can tell you that the staff was sincere, generous with their time and genuinely did their best to serve us in spite of us not being their guests. I heartily recommend this Smart Suites in South Burlington. As an aside, from what I saw the hotel did appear exceptionally clean, professionally run and the guests seemed happy. Sorry that I can't give a traditional review since we were not guests; however I will certainly stay with them when I am in town again.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Service
Helpful?
Thank happycampershere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ssuites, Manager at Smart Suites Burlington, responded to this review, 7 August 2014
Dear happycampershere,
Thank you so much for sharing your positive experience here at Smart Suites. I understand that there is nothing easy or comfortable about being in an auto accident. I am happy we were able to make things a little more comfortable as you went through the process of resolving the situation.
Additionally, I can’t wait to have you as our guest in the future. Please connect with me directly to make your reservation!
All the Best,
James Davison
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Concord, Massachusetts
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 22 July 2014

We stayed here for 2 nights while attending the Vermont Cheese Festival. Very good location without getting into Burlington proper. Being a suite, it was roomy and also had a full size refrigerator, coffee maker, microwave. Staff was very friendly and willing to help. Continental breakfast in the lobby, which I didn't use as I like to make coffee in the room and just relax. Close to antique shops, restaurants and Shelburne Museum.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank jsverrillfarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ssuites, Manager at Smart Suites Burlington, responded to this review, 23 July 2014
Dear jsverrillfarm,

Thank you so much for your great review of our hotel! It was a pleasure having you this past weekend. I enjoyed talking to you and learning about the Vermont Cheese Festival especially because it took place on the same weekend as the very popular Vermont Brewers Festival. I think that we can all agree that asking Vermonters to choose between craft beer and handmade cheese on the same weekend is outrageously unfair!

I glad to hear you enjoyed your time at Smart Suites. I hope to welcome you back to our hotel in the future and earn a perfect score next time. I also want to invite you to connect with me personally to discover how we can improve your next experience.
All the Best,

James Davison
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 July 2014

My husband and I recently stayed at the smart suites at the beginning of July. The entire staff was so incredibly friendly and welcoming. A special mention to Bridget and James, front desk staff, who were so friendly and helpful during our entire stay. We were traveling with our two pugs and they could not have made us feel more welcome. Every time we saw them they had a smile on there faces. What an asset to your company smart suites. Also, our housekeeper Helen did an amazing job with our room, it was impeccably clean and her sunny disposition was such a pleasure. It was a wonderful experience and I can see why my Mother loves staying there so much. Thank you J&J

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Couchpugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ssuites, Manager at Smart Suites Burlington, responded to this review, 18 July 2014
Dear Couchpugs,

It was a pleasure having you as our guests! It was great meeting you after hearing such wonderful things from Carolyn. I can't thank you enough for taking the time to write such a fantastic review of our hotel here on Trip Advisor. Positive feedback such as this really makes a difference and we appreciate your contribution.

I look forward to welcoming you back to hotel to stay again. Please do not hesitate to connect with me directly to arrange your next stay.

All the Best,

James Davison
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Villages, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 July 2014

We stayed here for a 5 day 50th class reunion. The staff was consistently so cheerful and helpful. It was clean and centrally located for our needs. The breakfast was well done. We would certainly day again.

Room Tip: no pool-had to go to lodging next door
See more room tips
  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Thomas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ssuites, Manager at Smart Suites Burlington, responded to this review, 7 July 2014
Dear Thomas D,
It was great having you as our guest! Thank you for choosing to stay with us during you class reunion and thank you for sharing a positive review here on Trip Advisor. I look forward to having you back for your 60th class reunion!
All the Best,
James Davison
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Acton, Massachusetts
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 4 July 2014

We stayed at the Smart Suites for 5 weeks, starting when my spouse received a kidney transplant at Fletcher Allen Hospital. You might think that staying at a hotel, even a suites hotel for that long would be tedious, but it became our home.

I chose the one-bedroom apartment rather than the studio and it was the right decision for such a long stay. The bathroom has the sink separate from the tub/toilet area, which was helpful. The bedroom is large with its own TV. The living room is large with couch, chair, coffee table, TV and desk. The compact kitchen area is visually separated from the above by the small dining table. The kitchen of the 1BR apartment has a full stove with small oven, full refrigerator, dishwasher, toaster, microwave, coffee maker, sink and pots, pans, dishes, and utensils. The only thing that would have improved our stay was if there were exhaust fans in the bathrooms. This is not the only hotel with this shortcoming, but it really is a poor design.

Cooperation of the manager and the people working at the Smart Suites was way beyond any expectations we might have had and this extended from the front desk, through the maintenance, kitchen and housekeeping staff. Here are just a few examples. The day that my spouse was discharged from the hospital, he was able to walk but was weak. The hotel had a wheel chair to help him get to the room. He needed a safety bar in the shower – the maintenance man brought one to our room and attached it to the tub. A friend sent us a jigsaw puzzle to entertain us, but it was too big for the coffee table – the maintenance guy found and delivered a larger table. The kitchen staff graciously helped us deal with special food needs that we had immediately after the transplant.

The breakfast buffet was quite good, as were the afternoon snacks. The laundry facility was adequate. The gym facility was quite modest, but they have a deal with the neighboring hotel that allows use of their gym and pool.

Part of what made it feel like home was that the entire crew was genuinely interested in how my spouse’s health was doing and they were quite flexible regarding how long we would be staying. When we finally left, though happy to be heading home, we felt a bit sad to be leaving our new friends.

Room Tip: If you are sensitive to traffic noise, ask for a room away from the road.
See more room tips
  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Judy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ssuites, Manager at Smart Suites Burlington, responded to this review, 7 July 2014
Dear Judy K,
What a fantastic review! Thank you so much for taking the time to share your positive experience here on Trip Advisor. As an independent hotel, we depend on the recommendations of previous guests and it is an honor to receive yours. I can’t wait to share this review with our entire staff and I look forward to having you as our guest again in the future!
In Gratitude,
James Davison
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Villages, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 June 2014

I stayed here for 10 days. My daughter was in the hospital. The staff was so accomadating and friendly.They went beyond their duty to make my stay comfortable. The room was great and the breakfasts and snacks in the afternoon were wonderful. I want to personally thank Michelle and James for being so nice to me.
It was the best hotel I have been in a very long time. The price was also affordable compared to a lot of others in the area. The room was fully equipped with dishes microwave stove full size refrigerator.
Best of the Best

  • Stayed May 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Barbara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ssuites, Manager at Smart Suites Burlington, responded to this review, 7 July 2014
Dear Barbara P,
It was an honor having you as our guest. Although we wish the circumstances of your stay could have been better, I am glad to hear your were comfortable and well taken care of. I know I speak for everyone here on staff when I say we truly enjoyed having you here and look forward to welcoming you back to Smart Suites.
Let me know the next time you travel to Burlington and I will see to your accommodations personally.
All the Best,
James Davison
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Smart Suites Burlington

Property: Smart Suites Burlington
Address: 1700 Shelburne Rd, South Burlington, VT 05403-7718
Phone Number:
Region: United States > Vermont > South Burlington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in South Burlington
#4 Family Hotel in South Burlington
Price Range (Based on Average Rates): £
Hotel Class:3 star — Smart Suites Burlington 3*
Number of rooms: 81
Official Description (provided by the hotel):
The Choice for Burlington Hotels!Whether it's for just one night or an extended stay, Smart Suites is the perfect match for all your lodging needs. We offer several different comfortable room options ranging from studio efficiencies to more spacious one-bedroom suites. Daily, Weekly, and Extended Stay Rates Available! We would love to host your next meeting or group event. Give us a call and ask for our Sales Office for more details. We are conveniently located on Shelburne Road, just a short drive to the Church Street Marketplace and only 5 miles from the airport. If your travels bring you to the University of Vermont or Fletcher Allen Health Care, Smart Suites is just 4 short miles away.Featured Amenities:- Complimentary Deluxe Continental Breakfast- Free High Speed Wireless internet- 24 hour Desk Service- 24 hour Business Center- 24 hour Fitness Center- Same Day Dry Cleaning- 24 hour Airport Shuttle- 24 hour Coffee and Tea Bar- Restaurant on Premise (Lake View House)- Access to Indoor Heated Pool, Sauna, and Hot Tub- Morning Newspapers (local and National)- Free HBO and Local Calls ... more   less 
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Also Known As:
Smart Hotel South Burlington

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