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767
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All reviews the upper deck outdoor pool salad bar higher ground downtown burlington room was clean warm chocolate chip cookies waffles great place to stay free breakfast queen bed would stay here again close to the airport shuttle service the breakfast area front desk staff plenty of parking
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Reviewed 9 April 2014

The staff are incredibly helpful and friendly. We had a very early flight and had to leave the hotel before the time breakfast is usually served, so they put the breakfast out 30 minutes early for us. The beds are comfortable and the rooms are clean. Definitely a good value for the price.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Best Western
Thank Becca A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this reviewResponded 21 April 2014

Thank you so much for your wonderful comments about our staff and property! I'm so happy to hear that our staff started breakfast early and that you were able to enjoy breakfast before your early morning flight. We really appreciate your great comments and perfect score! We hope to see you again when you are traveling to Burlington.

Warm Regards,
Karen Wisehart
General Manager

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Reviewed 2 April 2014

I have stayed at the Best Western Windjammer Inn twice now. The staff is friendly and helpful. The rooms are clean. The complementary breakfast has quite a few options and the restaurant associated with the hotel is quite good.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Best Western
Thank Jessica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this reviewResponded 8 April 2014

Thank you for your positive review of our hotel. We know there are many choices in Burlington and really appreciate your loyalty to our hotel. We look forward to your next visit!

Warm Regards,
Karen Wisehart
General Manager

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Reviewed 2 April 2014

I have stayed here whenever I have to go to Fletcher Allen Hospital. They have special rates for us and we are very appreciative of this. They have a shuttle to the hospital or tho we have not used it it is good to know it exists.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Best Western
Thank Esther A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this reviewResponded 8 April 2014

Thank you for taking the time to post your positive review of your stay at our property. We are indeed very close to Fletcher Allen and provide a shuttle to and from the hospital. We appreciate your loyalty to our hotel and look forward to your next visit to Burlington. Thank you again for your great comments about our property.

Warm Regards,
Karen Wisehart
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2014

Overall experience great. Stayed at this hotel several times.Clean rooms, excelent service, staff helpful, and great location. Only down side is the pool is not connected to the hotel. Nice pool/exercise room but need to walk outside to the next building. Excellent restaurant.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Best Western
Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this reviewResponded 8 April 2014

Thank you for your perfect scores and excellent review of our property! I'm sorry that you had to go outside to get to our indoor pool and fitness center. Both are connected to the hotel and you should have been informed that you did not have to go outside. For guests on the 2nd and 4th floors, it is a shorter route to the pool to go outside from the lobby but we do have an indoor route that is easily accessible. We hope you were still able to enjoy the pool and fitness center and again apologize for that miscommunication. Thank you again for sharing your positive comments on Trip Advisor!

Warm Regards,
Karen Wisehart
General Manager

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Reviewed 30 March 2014

This was our first stay at a Best Western. I have to say that it is a decent value for the cost.

The Good: Friendly staff, clean and the included breakfast. The hotel's pub is also really good.

The Bad: Paper thin walls (you can hear everything in the rooms beside you and above). It is not that our neighbours were loud, you could just hear every foot step from above and snoring and conversation from the sides.

They also advertise the room as a queen, but it is certainly not a queen size bed. When we asked about it we were told that queens are different in Canada and the US?!!?

Rooms are very small.

Overall, if a decent hotel at a decent price is what you are looking for then this place is alright. If you want something good...I would recommend spending the extra $20 and stay elsewhere.

Room Tip: Ask for the middle of the hall. We were at the end beside the storage room for house keeping. Very noisy location.
  • Stayed: March 2014, travelled as a couple
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Thank stevee_b78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this reviewResponded 31 March 2014

Thank you for taking the time to post your review of our property on Trip Advisor. We appreciate your great comments and constructive feedback. We do indeed have queen sized beds in our single queen rooms, they are the Simmons Westbury II Plush mattresses. We are disappointed that you felt uncomfortable with our choice of bed and apologize for the response that you received when you inquired. Please know that we take all of our guest feedback to heart as we continue to make changes to our property each year. Thank you again for your great feedback.

Warm Regards,
Karen Wisehart
General Manager

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