I cannot believe the excellent reviews on this site in relation to what we referred to as the Hartness House of Horror. On arrival (group of four adults), we encountered an excruciatingly slow, unwelcoming greeting from an older lady at the "reception". On enquiring what time we could book in to the restaurant for dinner, we were advised it was closed. We then had to prompt to ask if there was anywhere nearby to eat.
The decor of the place and particularly the rooms we had, left so very much to be desired. The middle landing had a bucket in the hall due to an overhead leak. The room Jean & I shared had no curtain at the main window and when trying to operate the venetian blind at the smaller window, it fell off the wall. The rooms were cold and the hot water, wasn't remotely tepid let alone hot.
We managed to find somewhere to eat, "Friendlies" at a nearby plaza - and the food was well priced and tasty, with friendly helpful staff.
My sister and I nearly talked ourselves in to checking out and finding somewhere else to stay.........
On arrival back at Hartness House, we encountered a different (younger) member of staff who was as unfriendly and unhelpful as our initial encounter. When we highlighted the water temperature in the basin and shower, we were told it had been fine in the morning and we should leave it running (like we hadn't already thought of that!). We asked for directions to their bar to have a nice relaxing drink - yes, you guessed "it's closed" was the only response.
The following morning at breakfast, we had the same dour-faced, unfriendly person we met the previous evening, whose interpersonal skills showed no improvement. When Richard asked for a coffee refill, he got one - but no-one else was offered any!! How rude!
The only good comment I can make is that it was an absolute pleasure and immense relief to leave the place. I've been to the USA many times and never experienced such a hugely disappointing place - hope it hasn't put Jean and Richard (first-time visit) off!! Jo
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- Also Known As:
- Hartness House Hotel Springfield
- Hartness House Springfield, Vermont