My sister and I visited Stowe together; and after a morning of hiking one day, we decided to indulge in a spa package at Top Notch. For a reasonable cost, the package included usage of the amenities, lunch, a 50 minute massage, along with gratuities.
First of all, the amenities (along with the resort landscaping and adult pool area) are so beautiful, plush, and scenic. The service at the spa was outstanding. There was a young spa keeper that did a magnificent job in keeping everything spotless and refurbished. Everything was perfect, except for one minor thing...
Although my sister and I had scheduled the same time for a 50 minute massage; it turned out that my massage was only 40 minutes and my sister's was close to an hour. I mentioned this to the manager the next day, and she offered me a free day pass and a 30% refund (which I chose over the choice of a complimentary 25 minute service). This went a long way, because I realized that the manager truly wanted to make sure the customer was satisfied.
Overall, I felt completely pampered during both visits! And even though the massage was cut short (most likely an honest oversight) the therapist did a wonderful job! As long as the management does not change, I trust that I will be get more than I paid for!
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