This was our third visit to the Stoweflake and most likely our last. We have a large family and stayed in two adjoining townhouses over the Christmas holiday and ended up leaving 2 nights early because the accommodations were so poor.
Dirty dishes in the cabinet, sparse utensils in the kitchen, threadbare sheets and sinking mattresses on the beds, and pillows of such poor quality that it I truly wished that I had brought my own.
When we arrived 2 light fixtures and bulbs in the master bath were left on the counter. Maintenance came and fixed the problem but left muddy footprints all over the bathroom rug.
One night the concierge made a dinner reservation for us at a restaurant she recommended. When we got to the restaurant the they did not have a table for us and claimed they did not receive a call from the Stoweflake. They kindly squeezed my family of 8 in the bar area at a table made for 6.
I did speak with the Reservations Supervisor Stephanie about how displeased we were with our stay and she said she would leave a message for the general manager.....5 days later.....I have yet to hear from him. Not the best customer service for a repeat visitor.
- Official Description (provided by the hotel):
- Stoweflake Mountain Resort & Spa is a full-service resort ideally located in the heart of Stowe. Owned and operated by the Baraw family for fifty years, the AAA 4-diamond property is home to an unparalleled array of amenities and facilities, including a 50,000 square foot world class spa, an award-winning restaurant, elegant accommodations, and the largest resort-based conference center in Vermont.Stoweflake is situated on 60 acres and includes golf facilities, clay tennis courts, play areas, indoor and outdoor pools, outdoor Jacuzzi, and groomed XC trails. Within walking distance is a wide variety of popular restaurants, pubs and specialty shops to explore.Visit us soon for a relaxing retreat or an adventurous mountain getaway! ... more less
- Reservation Options:
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- Also Known As:
- Stoweflake Mountain Hotel Stowe
- Stoweflake Mountain Resort And Spa
- Stoweflake Mountain Resort & Spa Stowe, Vermont