Chased Out of the "Bears Lair Inn" is run & booked through the Honeywood Inn.
Dispute of transaction on 3/7/2013 for $272.29
To Whom it may concern;
On March 7th we arrived at the Inn about 8:45 PM after driving for 3hrs.
As directed by a hand written note in the entrance hall we called a phone number from the house phone and we were advised to be patient a "few seconds" and he would be right over.
Bill Cook, the owner arrived to check us in 10 minutes later and entered the Hall entrance through the Kitchen, while first looking through papers to find our information for billing. It was very evident that Bill Cook had been drinking and he demanded payment before a warm welcome of any sort was extended to us.
We asked to see the room before paying & he would only let us see the room if my wife paid the deposit with her credit card first.
Tired & hungry we wanted to get our room and go eat somewhere while they were still serving food.
My wife was trying to inspect the receipt prior to signing but had a hard time reading it where Bill placed it, on a table in the hallway by the entry door with dim lighting. Bill impatiently tried to pull her into a different part of the hall as he claimed better lighting was available...we already knew from our time inspecting the entrance hall that that was not the case. At this point my wife asked Bill not to be so rude.
The Intoxicated owner Bill Cook, then was again asked not to be so rude and this seemed to make matters worse as he then he debated with my wife if he was indeed being rude.
I then asked about breakfast details...what, where & when. These questions seemed to agitate Bill as he became coy & sarcastic about what time breakfast was served,what it would be & if he would be in a condition to cook it.
Not knowing what to do we put our bags in the room & tried to find some food.
We found a place down the road still open named “Crop Bistro & Brewery” and got a seat for the late hour menu. Noticing that my wife was visibly shaken the people next to us asked us what had happened to upset her. My wife then repeated our interaction with Bill Cook to the Bistro owner’s wife, who found us a Very Clean & pleasant room to stay in at the “Riverside Inn”.
Once we had a place to stay I went to the Bear’s Lair Inn to check out & get our bags into the new place as my wife stayed at the restaurant.
At 9:45 when I returned to the “Bears Lair Inn” to cancel our reservation and get our bags. The owner’s car was still the only car in the parking lot and the employee from South America, (whom we had visited quite pleasantly with while waiting for Bill Cook it check us in to our room) was working cleaning in the Kitchen. The Owner/ manager Bill Cook was not available for check out so I left the key in the open door inside the lodge at the top of the stairs and I returned to the Bistro. At the Bistro I called the Capitol One to dispute the charge for the “Bears Lair Inn” at that time. I then relayed this whole story to the dispute agent from Capitol One. The agent then tried to resolve the issue with Bill Cook over the phone that night, but then called me back to inform me that Bill Cook was not receptive to that and I would have to go through the dispute process.
- The owner/manager of the Bed & Breakfast Bear’s Lair Inn, was surly and we felt uncomfortable staying at this ‘Inn’
-Townspeople were well aware of his behavior in the past with other people and were quick to help us find somewhere to stay other than Bears Lair Inn.
-The allegations in his letter to Merchant Services are untrue and considering his altered state should not be accepted.
- No sign in book was presented or available
- We attempted to resolve the Issue on the night of 3/7/2013 through the Capitol one charge dispute service at about 10:36 PM. The record of that call indicates that we stated the Owner was rude & abusive.
- My wife called on 3/11/2013 at about 3:30PM to ask if the charge to her credit card was a mistake thinking that upon reflection of the events he would be more business friendly, however that was not the case.
- Room photo's do not accurately depict quality of room interior.
- Also Known As:
- Honeywood Inn Stowe, Vermont