We booked as a time-share through RCI A great deal is made of the stairs at the resort, so being in our 70's and having lots of luggage, travelling for a long while, I made a point of calling the resort and ensuring we could have a room with the minimum number of stairs, which was about 27 before booking.
The day before we were due to arrive I called and said we had an 8 hour journey and would be arriving late. They said no problem and left the key in a drop box with all our information.
When we found our accommodation to our horror instead of being on the first floor we were on the third, with so many stairs I didn't count.
Fortunately we always take the most important stuff in with us first, so we had toiletries, the few supplies we had purchased, milk, bread, etc. and nightwear and a change of clothes. I say fortunately because by the time we got in the unit darkness was falling.
The first problem was the gas fire, which made a loud hissing noise as if it was on but not lit. You can't be too careful with gas so we called the emergency number and left a message for someone to call so that we could ask about it.
My husband then went down to the car to get some light bags.. no way could we carry 50lb. suitcases up those stairs, and by the time he got back it was pitch dark, and no lights had come on on the stairs. Another guest who had a torch helped him up the stairs with one bag, and even offered to get our suitcases for us, but that would not have been fair, we could manage without them.
The emergency lady turned up, and all that was the matter with the fire that it was set to allow too much air into the fire. She said as long as we could see the pilot light was on it would be ok, and turned it down so that it was quieter, instructions would help maybe.
My husband was wondering whether to go down and bring some other luggage up... we had 2 cases, 3 carry on bags, and sundry other bags of things. I said no way could he go down those stairs again in the pitch dark, so effectively we were confined to the apartment and could not even go out and get something to eat.
I rang the office as soon as I could the next morning to ask why, when I had booked a first floor apartment had we been put in a third floor one, and why the lights didn't work. The apartments that are time-share don't have a washing machine and for numerous apartments I found two coin operated washers and dryers in a sort of grubby dark shed affair below the swimming pool. When I mentioned this, as a placatory gesture they placed us in one of the apartments they rent, which was not as nice as a timeshare apartment, but at least had a washing machine. After 2 weeks on the road we had a lot of washing to do. This apartment was nice, had a nice patio, although only looked at other buildings. The only problem was the carpet was dirty, and if you walked round in socks or barefeet they soon became black and sticky. I mentioned this on the way out and she told me the carpet had not long been cleaned, so my only thought is that the cleaning had bought the dirt to the top of the carpet and it had not been removed properly.
The property itself was nicely maintained. The apartment was furnished ok. The maintenance people moved everything from the first apartment for us. The pool was nice and had the carpet been clean to be fair we would not have a complaint about the apartment. It had a huge patio outside with chairs, table etc. and we enjoyed breakfasts and an evening cocktail on the patio
The area was quiet, not too far from town, although not walking distance. The pool when we looked was deserted, which would be nice if we had felt like using it. Really we just felt quite unhappy here, and in the end, although we had arrived a day late (with notification) we also left a day early, having another time-share booked where we had planned to arrive a day late, and were now going to arrive on time.
I say never again because I just would not trust them to give us the apartment we booked. Having said this it would not be a bad place to stay if you can do stairs easily, and if the lights stay on at night.
- Official Description (provided by the hotel):
- Nestled on a hillside overlooking the picturesque New England village of Stowe, Vermont, Mountainside Resort offers a comfortable and reasonably priced year round lodging experience for couples, families, and small groups. ... more less
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- Also Known As:
- Mountainside Resort At Stowe Hotel Stowe
- Mountainside Resort At Stowe Vermont