We were very excited to visit this resort, but we were somewhat disappointed with our overall stay, to the extent that we left 2 days early. First off, the staff are very friendly and helpful. The property as a whole is well maintained, and lovely. Each unit is essentially your own home. They are freestanding buildings, each with their own one car garage. The unit was clean and well stocked, but in need of updating, and some repairs. There were a couple of broken cupboard doors, window cranks that didn't work (which was quite essential) and VERY squeaky floors throughout. These units also DO NOT have central air conditioning, which is why opening the windows was so essential. There is one ceiling fan in the main living area, and one box fan for each level, which was nowhere near adequate. The upstairs was mainly in the 80s during our stay, which made sleeping quite uncomfortable. There is an air conditioning unit built into one wall downstairs, but it really did nothing but create a lot of noise. It was usually nicer outside than inside the units, as it was always too hot inside them. They also claim to have a heated pool, but is was always freezing, a baby pool, which is a plastic pool from Wal-mart, and WIFI, which never worked and very very few channels on the cable. One night when we went to swim at 7:30, the woman in the office gave me a nasty look, and said she was getting ready to leave. When I told her that they lady who checked us in told me that the "clubhouse" and pool were open until 9, she very curtly replied, "not tonight". She allowed us to go ahead and swim, but she kept looking at us from inside with nasty looks, and finally made us uncomfortable enough that after 20 minutes we made the kids get out and leave. We also had no cell service at all while at the resort, as it is so remote. We were also informed at check in that they were resurfacing the tennis court, so playing tennis the week we were there was out, so there was very little to do at the resort itself. We were made to do a complete check list upon check in of all the linens, kitchen items, and some misc. items all throughout the unit to account for all the items that they claim should be there which was excessive and time consuming. I think they should do an inventory check before guests check in, then they will know what is missing, and whether or not we took something. This is done because the require a credit card, and $200 deposit, in case something is missing or destroyed during your stay, which I have never ever had to pay at any other resort I have stayed in. This made us quite paranoid throughout the trip that we not break or misplace anything, and since we did have items missing from our inventory list, we prayed that they believed it was missing when we arrived, and that we didn't get charged for it. You also have to clean the unit for them before leaving. Clean kitchen, take out all trash, and wash towels. Doing the inventory, own cleaning, deposit, all of it left me with a feeling that the owners and staff are somewhat lazy, and it's not exactly how one plans to spend vacation.
- Also Known As:
- Eagles At Sugarbush Waitsfield