Before arriving at the Clay Brook I had confirmed with the booking office the total balance owed for a 4-night stay. The total was $1101.28. Upon arrival they told us that instead of a King L/O we would get a studio with no breakfast included. I reminded them that breakfast was included and the balance was $1101.28. We accepted the studio. They finally agreed to the total owed. Upon check out we received a bill for about $2,700 or about $1,600 more than we were promised on check in. After a discussion with the manager we got the bill reduced by $1,800! The manager apologized for the mistake.
Breakfast at the Timbers was not good. The service was poor (had to run down the waiter a few times) even though we were the only ones in the room. The French toast came out burnt and the pancakes also came out burnt.
Our room was fine and access to the ski slopes was exceptional. Overall our stay at the Clay Brook was satisfactory for the price we eventually received.More