If you don't have kids, don't care much about the Ben and Jerry's brand, or consider yourself a food tour snob, please do us a favor and don't go or write a review. I've read several admitted tour "snobs" say this isn't the Jelly Belly tour, and that they were disappointed. Not sure what they were expecting, but after we spent 3 days with our 4yo doing several different (Cold Hollow Apple Cider, Cabot cheese, Morse Farm Maple Sugarworks, and the teddy bear factory) VT food tours, we loved this one.
We arrived mid morning, and though other reviews said it might be terrible on a summer weekday to get a tour, we went within 5 minutes of arriving. Maybe 15 people were on our tour. Miles used a mic so we had no problem hearing him.
I thought the video was entertaining and informative, even my 4yo liked it. The mezzanine part of the tour was above the small factory floor where one worker was kind enough to smile and wave at our son. Nothing was moving, apparently they had installed all new machinery and it had been "hiccuping" a lot lately. Not something they could anticipate or prevent, didn't really affect our tour.
Miles was a friendly and informative guide, and frequently asked for questions but we didn't have any because he answered frequently asked questions as we went along.
The sample at the end was super- cotton candy- but as other stated it's always a surprise. They did offer allergy information and an alternative sorbet for my mom who ironically has a dairy allergy but loved the tour anyway. She also loved her sorbet. Even though there were 15-20 on our tour, miles enthusiastically told us "no sample left behind!" So we could have more if we wanted, though I found the sample to be quite generous for a sample, more than other reviewers had indicated (not sure how much medicine they've received in hospital cups, but this was 3x the size of any hospital cup I've had, lol).
The merchandise was not as pricey as I'd anticipated. We bought a B&J classic silver scoop, 4 B&J small ice cream bowls in a set, frisbee for my son, and some magnets for my teacher desk at school.
Afterward we "read the hallway" on our way out, snapped some photos outside, then walked up to the flavor graveyard.
*parents: I didn't see anyone else mention the good sized playground! I appreciated that for our 4yo, and that it was on the way to the graveyard. There were benches and adirondack chairs and even a covered shelter area for picnic lunches!! :)
We enjoyed our rainy morning and would go back in a heartbeat.
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