Upon arrival my husband and I were asked to wait at the counter so that our room could be checked on - we assumed the room was not ready yet and had not been cleaned. We were left at the front desk for 20 minutes while our room was "checked" on without any explanation. Had the gentlemen at the front desk told us the room wasn't ready yet we would've sat down, had some coffee and waited - instead we were just left there staring at each other wondering what was going on. This seemed interesting since check-in time is 3pm and we arrived well after 5pm and our room still wasn't ready.
That next day we arrived back to our room from a long day out to realize that our room key did not work. We went down to the front desk and was told that the same gentleman who left us waiting at the desk the day before had only activated our key for a one night stay but we were staying two nights. After we were able to get back into our room we discovered that our room had never been cleaned, by now it was nearly 5pm - we left for dinner thinking they might come clean our room and give us some clean towels by the time we got back. Nope. We arrived back at our room after 8pm and the room still had not been cleaned and we still had no clean towels for the next day. My husband had to go seek someone out to get a few clean towels.
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- Also Known As:
- Best Western Waterbury - Stowe Hotel Waterbury
- Waterbury Best Western