First time I was there in 2010, it was a dream. The2nd time I visited, in 2011it was Nightmare! We bought an internet 3-day, 2-night Halloween package for $175/night that included spooky Halloween treats waiting in our room. Not only were there none, but when we asked the desk, they didn't seem to know anything about it and acted very put out that we would bother them with this. They went in the backroom and came out with ONE box of chocolate treats and told us we'd have to SHARE it!! huh? we paid for the whole package and it started out like this? The room they gave us had a broken thermostat. It was 90F in the room. I asked about this, they said the thermostat was broken and if we wanted it cooler to open a window. It was 28F outside but we had no choice but to open the windows. The restaurant sat us in a tiny table, when we asked for a larger table the girl became extremely rude and said if we wanted a bigger table we'd have to make reservations ahead of time. She finally did give us a bigger table and sat a HUGE man, over 300lbs at that teeny tiny table. I felt so sorry for the man but could tell he was trying to be polite. Absolutely UNACCEPTABLE!! When we checked out, there was a bogus $50 added to the bill on top of the other fees and taxes. While we waited in line to pay our bill, 2 people in front of us complained about false charges also. When I confronted the man at the desk about the fake charge, he became obnoxious trying to get me to back down and pay it which I wouldn't. He finally took the false charge off and told me he wouldn't be so nice "next time". There will never be a next time. They charge 5 star prices but give 1 star service. IT WAS AWFUL and TOTALLY UNACCEPTABLE!! THEY SHOULD BE ASHAMED.
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