My beau and I stayed at the Comfort Inn in White River Junction on the night of October 30, 2011. It was a last minute decision to turn a day trip planned for the 31st into an overnight. We have visited this area many times in the past and stayed in this hotel several times in the past without complaint. We called to check availability a few hours in advance and were told there would be no problem getting a room there for the night and that our dog would be welcome. When we travel at the last minute and we stay at the comfort inns we don't expect 4 star treatment, but we expect something better then what we got. While checking in (we did not make a reservation) we negotiated a lower room rate. The hotel had a lot of open rooms and we were hopping to save a few dollars. No problem. We were told we would be charged $10 below the AAA rate of $89. Great! We asked for a non-smoking room. No problem. The room we were given did not smell of smoke but there were several cigarette burns in the carpet. The room was not the worst I've stayed in, but everything felt a bit worn out and old. There was only a shower curtain, with no shower liner so after my beau took a shower, the curtain was soaked and gross. It was an indication that they are looking for ways to cut corners. Also, it is a pretty gross if it is not washed in between every guest. The toilet, itself looked like it came out of an elementary school bathroom. I'm 6' tall and when I sat down, it felt like I was sitting on the floor. Never experienced that in other hotels before. The bathroom door was a cheap and the wood was peeling off it on the corners. The pillows on the bed were super thin and flimsy and there weren't enough of them to stack up to feel like even one good pillow. In the middle of the night or super early in the morning there were doors slamming in the hall right next to the room and I could hear people chatting. One of the rooms next to ours was a janitors/cleaning closet. Although I'm not 100% positive, I am fairly certain it was hotel staff making the noise as the guest room on the other side was completely silent all night so I think it was empty.
The worst part of this experience was at the check out. While checking out, the person at the front desk would not honor the negotiated rate that the person on the night before promised. I made the mistake of not closely looking at the slip I signed when I checked in, which listed the AAA rate. Shame on me for that. I could deal with paying the extra $10, but instead of handling it professionally, the guy at the front desk was rude and insisted that the hotel "never negotiates lower rates" and all but called my beau a liar. This could have been handled so much better by the hotel staff. We have stayed here several times and never been thrilled with the place but have been very content with it. We have referred friends and family to stay there. We will not be referring any business to them in the future and we will not be returning.
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- Also Known As:
- Comfort Hotel White River Junction
- Comfort Inn White River Junction
- White River Junction Comfort Inn