During our stay here the elevator motor malfunctioned sending smoke throughout the building and setting off the fire alarms, I know not a big deal who hasn't been at a hotel when the fire alarm has gone off. However, our daughter was trapped inside the elevator alone. She had just left her dad and siblings at the pool to come upstairs to the room change her clothes. I was in the room when the fire alarm went off and when I exited the room I met another parent from our group who told me that the housekeeping staff had informed her there was a child stuck in the elevator. We both went to the elevator and could hear a child yelling and I was pretty sure it was my daughter. We ran from the 4th floor until we located her on the 2nd floor. The housekeeping staff was already talking with her and trying to get her to push the door open button as well as trying to pry the door open from the outside. The fire department arrived on the scene and forced everyone to evacuate. I refused to leave my daughter and remained with the fireman until she was rescued from the elevator, almost an hour later. During the time I was waiting outside the elevator my husband was in the lobby with our other children and the fire chief. After the ordeal was over, No One from this hotel apologized or expressed concern for our daughter's well being and not even so much as attempted to find out our names or what room we were in. When I called the general manager about it on Monday, she was less than sympathetic as well and the owner of the property actually had the audacity to blame the fire department.
We stayed at this property with a group of 8 families for a hockey tournament. The majority of our group was in the pool area when the fire alarm activated and they could not get out of the emergency exits as they had snow piled in front of them.
This property is not prepared to handle a crisis and certainly not a fire. The management of this hotel is not customer friendly or compassionate in any way. The have accepted no responsibility for their failures during this disaster. The only good thing I could say is that the housekeeping staff were amazingly concerned and helpful when they first discovered my daughter was trapped in the elevator.
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- Also Known As:
- Comfort Hotel White River Junction
- Comfort Inn White River Junction
- White River Junction Comfort Inn