This is the first time that I've stayed at this location.
I felt that some of the facility and parts of my room were a bit dated.
The woman at the desk said that the hotel was scheduled to under go renovations soon.
I would have given 4 stars but had 3 specific issues ... no answer at the desk, a bad heating system, and poor internet experience.
The perfect storm I'm afraid. : -)
The heater in my room (#207) was a big clunky box of a thing...really old. I wouldn't have minded but it made a horrible sound with both heat and a/c. Luckily it was a mild night...so, I was fine with it turned off.
The internet issue should not have happened...it should have been an easy fix. -- After I got settled in my room, I tried to click on the hhonors link that came up for available internet connections. It would not connect.
I tried calling the desk, but it rang and rang. (I had observed the woman behind the desk when I checked in and she was very busy ... not answering the phone at that time, so I assumed it was still the case.)
Back to the internet issue ... I was told out upon check-out the next morning was that there was an AT&T link that I should have used/clicked on. (She said, "the hhonors link does not work.")
I just assumed that the hhonors was the correct link and the AT&T belonged to a nearby business or hotel so I didn't even try the AT&T one.
There should have been a card or notation at check in to let customers know "not" to use the hhonors connection link.
As I mentioned in the title though ... the staff were all helpful and polite. They went out of their way when I asked questions. I watched them with other staff and they were polite to them also.
I would try this hotel again ... especially after renovations are done.
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- Also Known As:
- Hampton Inn White River Junction Hotel White River Junction
- Comfort Suites White River Junction
- White River Junction Hampton Inn