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“Exactly what I expected..”

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Holiday Inn Express & Suites White River Junction
Derry, NH
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Exactly what I expected..”
Reviewed 19 September 2013

Which is a GOOD thing! When we travel, we tend to try the smaller, out of the way places, looking for charm and ambiance... and price. More often than not, you get what you pay for. But on this trip, I wanted a chain hotel where I knew exactly what i was getting, and I was quite happy with it. The staff is more than friendly and helpful, the room was spacious and clean, with all the amenities stated on the site available (again, something NOT to be taken for granted!!). When I travel for business, which is quite a bit, I choose chain hotels for that reason.. you know what you're getting. Personal travel is a different story. This WAS a "fun", non-business trip, but with the good night's stay I received, I would be happy to recommend this hotel to anyone who asked.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank NH_Scruffy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah B, General Manager at Holiday Inn Express & Suites White River Junction, responded to this review, 2 October 2013
We are so pleased that you enjoyed your stay with us on your 'fun' trip! It is always a pleasure to receive positive feedback. Rest assured that we will be sharing your comments with the staff!
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281 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
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English first
ottawa
Level Contributor
138 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 7 September 2013

We arrived in the late evening and received a courteous check-in. The room was large with a living room, kitchenette and separate sleeping area. Unfortunately, after 10 pm, there is nowhere to go, and no delivery available in the area...thank goodness for breakfast in the morning.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank tmr7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah B, General Manager at Holiday Inn Express & Suites White River Junction, responded to this review, 2 October 2013
Thank you so much for your feedback! We appreciate your comments and they will be shared with the hotel staff. We look forward to welcoming you back in the future!
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Rome
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 3 September 2013 via mobile

I stayed in White River Junction during my way down from Montreal towards Boston.
All is well kept. I've been upgraded in a suite and the staff nave been very kind, more than expected. Breakfast included in the rate and a good One.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gabriele G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah B, General Manager at Holiday Inn Express & Suites White River Junction, responded to this review, 4 September 2013
Thank you so much for your comments! We are thrilled that you enjoyed your stay with us and hope you choose us again for your lodging needs while visiting the Upper Valley!
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Williamsburg, Virginia
Level Contributor
442 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 247 helpful votes
Reviewed 10 August 2013

This was a last-minute stay as I was driving down I-91. The hotel was your standard Holiday Inn Express. The staff was very friendly and helpful. The rooms were nice. I like the Holiday Inn pillows; however, I think they need to update their mattresses. Their continental breakfast was nice as that level of breakfast goes. They have Keurig coffee makers in the room, which is a nice touch. Certainly, a nice place to stay if you are in the Lebanon or Hanover area.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BLT1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah B, General Manager at Holiday Inn Express & Suites White River Junction, responded to this review, 28 August 2013
BLT1991 Thank you for writing a review of our property, we appreciate your feedback. I'm glad you found our rooms and staff amenable, I will look into the matress situation, I appreciate you bringing it to my attention.

Thank you!
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Philadelphia, PA
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 August 2013

The hotel staff were friendly and professional. Breakfast was basic and good continental style. Plenty of parking. We did find one stained pillow and an empty wine bottle under the sink. Several stray crayons under a chair were also forgotten by the staff.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank elowry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites White River Junction, responded to this review, 20 August 2013
Dear elowry,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff and breakfast.

However, We’re sorry we fell below your expectation regarding housekeeping. We will address this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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Philadelphia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 28 July 2013

Maureen at the front desk provided exceptional support, as did the entire staff the full five days of my stay. Housekeeping staff was available and friendly. The staff really made this place; they could not have been more helpful. A+ for the whole crew.

Room has microwave, fridge, hairdryer, iron and ironing board; ample wardrobe space; comfortable bed and pillows. Hoorah, the room windows open. There's a Citgo on the corner. Restaurant is bed-and-breakfast style with coffee, oatmeal and fruit available all day.

The work-out room is basic (just treadmill equipment; closed at 10pm) and the pool is in the building across the parking area. That's great for a business guest: the pool is accessible, but the Holiday Inn building itself doesn't get the pool traffic.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeeHallJD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah B, General Manager at Holiday Inn Express & Suites White River Junction, responded to this review, 28 August 2013
LeehallJD, on behalf of my staff may I say a big thank you for sharing your thoughts with thr tripadvisor community. My staff works very hard to give each guest a relaxing and genuine experience, I am glad we were able to meet and exceed your expectations of customer service.

Thank you again!
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Bengaluru, India
Level Contributor
139 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 23 July 2013

Our first impressions as we stepped into the hotel were good, just as we expected the place to be. The rooms appeared fresh and well stocked. Though the pool was located 2 buildings away, it was well maintained and worth walking for.

We stayed for 2 nights. As we returned on our second night, we noticed that the bed was not made. The room wasn't cleaned well and appeared as if the housekeeping staff had only breezed through it. We have been to other Express hotels, but this treatment was a first for us. It was too late for us to let the staff come in to clean up at that time. So on our second evening we didn’t feel like happy campers anymore.

It is time to get the showers upgraded as they appeared pretty dated. The kitchenette was functional, with basic crockery and utensils. The breakfast spread near the lobby was basic too.

The reception staff member was friendly and helpful with the nearby dinner options.

It is good to evaluate all the options in this town as there is no dearth of hotels to stay in the area

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nyusual
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah B, General Manager at Holiday Inn Express & Suites White River Junction, responded to this review, 24 July 2013
bengaluru, Thank you for taking the time to review our property. While I am happy to hear that our staff and our property were satisfactory, I am dismayed to hear that your experience was not 100% genuine.

We strive to make every guest's stay comfortable and relaxed, I have spoken to the appropriate staff to get this issue remedied, and I hope you will give us another chance to provide excellent service upon your next stay with us.

Thank you again for your valuable feedback!
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Additional Information about Holiday Inn Express & Suites White River Junction

Property: Holiday Inn Express & Suites White River Junction
Address: 121 Ballardvale Dr, White River Junction, Hartford, VT 05001 (Formerly Holiday Inn Express Hotel & Suites White River Junction)
Phone Number:
Region: United States > Vermont > Hartford > White River Junction
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in White River Junction
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express & Suites White River Junction 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Holiday Inn Express Hotel & Suites White River Junction, VT is just what you need when you're on the move! Conveniently located at the junction of Interstate 91 and Interstate 89, this 100% smoke free, newly renovated hotel is the perfect place to call home while traveling on business trips, family vacations, or for the long term visitor to the Upper Valley. Located in close proximity to local businesses, including Dartmouth College, Dartmouth Hitchcock Medical Center, VA Hospital, Timken Aerospace, Tele Atlas, King Arthur Flour, and Thermal Dynamics, other area attractions include Quechee Gorge, Simon Pearce, Montshire Museum, as well as Killington, Okemo and Sunapee ski mountains. Our finely appointed guest rooms feature microwaves, mini-fridges, kitchenettes, free high-speed wireless Internet, access to our guest laundry facilities, business center, 24 hour exercise room, underground parking, free Express Start breakfast, and much more. The White River Junction Holiday Inn Express Hotel & Suites' central location allows guests to visit both Vermont and New Hampshire attractions, including ski areas, fall foliage tours, state parks, tax free shopping, and museums. Guests can lounge by the fire in our beautiful great room, or stretch out and relax in our spacious guest rooms. We're here, ready with all you need to make your trip to White River Junction a success. We are the Holiday Inn Express. Welcome! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites White River Junction
Holiday Inn White River Junction
White River Junction Holiday Inn

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