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Holiday Inn Express Hotel & Suites White River Junction
vacaville, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Service”
5 of 5 bubbles Reviewed 23 February 2014

The stay was very comfortable. The staff was extremely friendly and helpful with all requests. The location is very convenient. Watch for the turn after you exit 89 to 91 to turnoff, quick left.
The hotel is clean and great breakfast! Suites on 4th floor are good for family stay. Excellent value for your money!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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278 reviews from our community

Traveller rating
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    35
    21
    13
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107
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42
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
East Freetown, Massachusetts
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 18 February 2014

The location of this hotel is great, easy access on and off the highway. Room was a good size very clean. The staff were very friendly. free breakfast was good and the staff did a great job refilling and cleaning the breakfast area. Signage is a little confusing we arrived late in the evening and got a little lost trying to find the parking lot.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mike m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northampton, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 10 February 2014

Swim meet weekends can be crazy at any hotel, but the staff here, especially ALAN and LAUREL, were very helpful in making us comfortable, especially when we realized we had mistakenly booked a room with just one bed, and our late-night arrival made it hard to find a spare cot for our swimmer. But they did their best, making us feel comfortable and well attended to. It's the little things like personal, friendly service that can make the difference between frustration and enjoyment. My thanks for a very happy weekend!

  • Stayed February 2014, travelled with family
    • Service
Helpful?
2 Thank heidi n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 9 January 2014

Nice quiet hotel close to the highway. Came here after the Harpoon Brewery Oktoberfest (about a 20 min drive away), and stayed for a night to hang out.

The rooms were large and the building was nice and clean. The room off the lobby even had a cute little library with board games. The staff was very friendly and recommended a pretty good pizza place to order dinner. There's a gas station with a convenience store and dunkin donuts about 1/4mile away, so that was convenient for grabbing snacks and coffee in the morning (slept too late to check out the hotel's breakfast).

Overall it's a nice hotel at a great value if you're passing through white river junction.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scorseseeyebrows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plattsburgh, New York
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 7 January 2014

Recently stayed here due to the hotel's closeness to the UVAC, which hosted a swim meet. I liked the hotels semi indoor parking garage, and found the room and building nice and clean. The room was large and nice. But it was stifling hot. The AC, I was informed, was turned off (It was december in Vermont), so the AC unit would only blow out heat or warm air on the 'fan' setting. The only option was to open a window, which worked to cool the room down quickly but not so well once my kids went to bed as the bed was near the window and it was in the 20's outside. All in all we had a crappy nights sleep, because of the temperature of the room. To say it was stifling would be accurate.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank silver348
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed 4 January 2014

We stayed here for one night on our way from Montreal to Boston with our 1 and 3 year old in the midst of a snow storm. It did the trick and was average as far as this class of hotels go. Nothing terrible, nothing stellar except the front desk staff which was great.

The woman who checked us in that night was wonderful. She was friendly and welcoming right from the start and had my tired cranky kids dancing to a singing Frosty the Snowman within a few minutes while Dad unloaded the car. She even offered to watch them if I wanted to help unload the car. She got us a pack-and-play to the room quickly which is always critical when arriving late at night with over-tired children.

The room was fine, we had 2 queen beds and there was plenty of room for the crib. It was reasonably clean though not sparkling. The bedding was just average - not very comfortable and not what you'd typically find at a Hampton Inn which is the same price-point.

The breakfast was fine and nice that it is included in the price though a bit disappointing. The fruit salad was definitely the jarred overly-grapefruity stuff, the pastries and bagels were all not all that fresh, and the hot food was just average. There was the typical cereal and yogurts. There was an instant pancake maker which was nice and decent coffee.

Totally fine but we'd probably try the Hampton Inn or one of the several others all within a block of this place next time. Thanks for the friendly service though. The front desk woman (sorry I don't know her name) was wonderful.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samantha R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites White River Junction, responded to this review, 20 January 2014
Dear Samantha R,

Thank you for sharing your experience about your stay with us. I am truly grateful for the positive remarks towards our hotel staff. We assure you that we are committed to delivering quality in all aspects of the guest experience. However, I apologize for any disappointment you may have experienced caused by the breakfast selections and some aspects of our room accommodations. Your feedback is important to us, as it informs us of ways in which we may better serve our guest satisfaction.

Again, thank you for bringing this to our attention. We hope you give us another opportunity to serve you in the future.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amherst, New Hampshire
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 4 January 2014

I'm writing this review from the Hotel right now. I chose this Hotel as a 1/2 way point to our destination of Okemo Mtn while traveling with our 2 young kids. We booked a 2 room King Suite. Upon arrival, we entered the room which smelled of INTENSE cigarette smoke. Upon further inspection, the bathroom had clearly not even been cleaned-at all. Hair, toothpaste, and shampoo were all clearly visible. The Front Desk promptly switch our room. Upon entering the 2nd room, there was no smell but alas, the room was filthy! Like obviously not clean at all! Some sort of leftover food in sink, filthy carpet, and salt & bread crumbs & other food all over the counters! I was try flabbergasted. The Front Desk was surprised to see me again. Now I'm typing this review from our THIRD room. There is no smell, it's certainly not clean (black hairs easily visible in bathroom and stuck- on food stuff/crumbs on counters), but I felt it was doable for (1) night. Well I just pulled out the sofa sleeper for my Daughter & guess what I found? Bottle caps, crumbs, crackers & trash. Blanket in closet loaded with cigarette burns. Now I know why a 2 room king suite with a full kitchen is $155 bucks a night. STAY AWAY. I know I will. I'd rather be in a 10 square foot room that was clean than a filthy one as large as this. I just hope a get some sleep tonight and nothing bites me in this bed. So Gross!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NHGirl360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites White River Junction, responded to this review, 20 January 2014
Dear NHGirl360,

Thank you for taking the time to provide feedback on your stay. We regret to see the service and cleanliness prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. We would like to obtain some additional information about your stay and have sent you a private message.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites White River Junction

Property: Holiday Inn Express Hotel & Suites White River Junction
Address: 121 Ballardvale Dr, White River Junction, Hartford, VT 05001-7175
Phone Number:
Region: United States > Vermont > Hartford > White River Junction
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in White River Junction
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites White River Junction 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Holiday Inn Express Hotel & Suites White River Junction, VT is just what you need when you re on the move! Conveniently located at the junction of Interstate 91 and Interstate 89, this 100% smoke free hotel is the perfect place to call home while traveling on business trips, family vacations, or for the long term visitor to the Upper Valley. While located in close proximity to local businesses, including Dartmouth College, Dartmouth Hitchcock Medical Center, VA Hospital, Timken Aerospace, Tele Atlas, King Arthur Flour, and Thermal Dynamics, other area attractions include Quechee Gorge, Simon Pearce, Montshire Museum, as well as Killington, Okemo and Sunapee ski mountains. Our finely appointed guest rooms feature microwaves, mini-fridges, kitchenettes, free high-speed wireless Internet, access to our guest laundry facilities, business center, exercise room, underground parking, free Express Start breakfast, and much more. The White River Junction Holiday Inn Express Hotel & Suites' central location allows guests to visit both Vermont and New Hampshire attractions, including ski areas, fall foliage tours, state parks, tax free shopping, and museums. Guests can lounge by the fire in our beautiful great room, or relax and read in our cozy library. We re here, ready with all you need to make your trip to White River Junction a success. We re the Holiday Inn Express. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites White River Junction
Holiday Inn White River Junction
White River Junction Holiday Inn

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