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“Very Good Value, Best Location” 5 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites White River Junction

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Holiday Inn Express Hotel & Suites White River Junction
Merrick, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Very Good Value, Best Location”
5 of 5 bubbles Reviewed 29 May 2014

The location of this hotel is very nice, very very nice staff - always ready to help you with smile on their face.
Amazing breakfast options.
Hotel is clean and has almost all amenities to offer.
You would find comfort for the value of money you spend.

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ruchi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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273 reviews from our community

Traveller rating
    103
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    35
    21
    13
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103
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Ellsworth, Maine
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 24 May 2014

When we checked in the front desk person was not friendly. After that my husband David and I entered the suite and it had not been cleaned from the previous guests stay. We went back to the front desk to express our displeasure and asked to be relocated to another suite; it seemed to be a big deal for the clerk to change rooms. We were told housekeeping would be up to the suite to clean it shortly. We waited 45 minutes for housekeeping to arrive before going back to the front desk and asking to speak to the general manager Sarah Benedict. We were informed her office door was closed and she couldn't be disturbed; we also found out that all the housekeepers were gone for the day.
Finally a housekeeper from the hotel across the parking lot came over and apologized for the rude employees and messy rooms. Her name was Darlene and she was very pleasant and speedy in cleaning the suite.
Several times that day I went to the from desk and asked to speak to the general manager Sarah and each time the desk clerk went to a back room and came back saying the office door was closed and the general manager could not be disturbed.
The next morning breakfast was nasty, pancakes were not fully cooked, no attendant at breakfast. Spoiled fruit, no hot water. The front desk clerk was running back and forth running breakfast and checking guests out. Once again I requested to speak with the general manager Sarah Benedict and was told the same thing I was told the day before. I also left written messages asking her to call our suite and she never did. So my husband David and I checked out after one night and went to the Marriott for the 2 weeks.
It was our first and last time that we will ever stay at a Holiday Inn. My husband travels 40 weeks a year so we will stick with Marriott and Hilton.
Thank you for the very poor employee attitudes, service and breakfast Sarah Benedict.

Room Tip: check under the beds and pull the mattresses away from the walls and you will find discusting things...
See more room tips
  • Stayed May 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Peggy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites White River Junction, responded to this review, 10 June 2014
Dear Peggy T,

Thank you for taking the time to relay your comments regarding our property during your recent stay. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information.

Again, thank you and I look forward to hearing back from you very soon.

Sincerely,

John O
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsfield, New Hampshire
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 22 May 2014

we booked this location for a wedding we were attending to accommodate 5 people. We arrived 1 hour early to change for the wedding. When we got to the room we realized that we did not get the Deluxe room I had booked as there was only room to sleep 4. This was not a big problem because our 5th person backed out at the last minute. I went to the front desk to ask about the "problem" and was told that was the room expedia booked for me, I booked the room through travelocity and showed the girl my reservation papers, her response was wow that's weird it says expedia. My point that I spent more to book a room for 5 people instead of 2 was ignored by a rude desk clerk!I do want to say that the night clerks were helpful in assisting us with getting the nascar race in our room, and getting us menus for pizza. I want to give a terrible rating for check in but excellent rating for the night staff

  • Stayed May 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
1 Thank mizprint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites White River Junction, responded to this review, 7 June 2014
Dear mizprint,

Thank you for your recent stay with us and for writing a detailed review of your experience. We’re glad that our night staff was able to assist with all your needs and I thank you for your kind words. On the other hand, I apologize for the confusion regarding your reservation. I am confident that our hotel will take the necessary actions to make sure that similar situations can be avoided in the future.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Kind Regards,

Tracy V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 22 April 2014

Stayed here for one night over the Easter holiday weekend to see family that lives in the area. Upon arrival in early afternoon, our room was ready up on the 4th floor, for myself and 2 other adult family members. We decided to take up a few things that we didn't need and check out the room - WOW!!! 2 Queen size beds, and a full size pull-out couch - IMPRESSED!! And oh look, the room even has a bonus room, kinda would be great for small kids in a pack-&-play, and us 3 adults had room to spread out and not be on top of each other for the night!! Room had a skylight, windows that actually opened with screens and was quite charming for a chain hotel in the middle of the Upper Valley of Vermont/NH.
Note to tall people - Watch the ceiling heights if you use the "extra" room! With the skylight comes the sharp corners that you will bang our head on.
Bathroom was clean and it should be noted that the shower head lacked any sort of water pressure - A good cleaning of the showerhead would do the trick, but I'm not the maid! You could also hear our hair dryer down the hall as you were waiting for the very slow elevator.
Will stay here again when in the area - great location, nice and easy off of Interstates 89 & 91.

Room Tip: 4th floor suites are large and roomy - Good for families or groups traveling together.
See more room tips
  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Stephanie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, CO
1 review
5 of 5 bubbles Reviewed 2 April 2014

Best staff, service and quality product available.

No one welcomes you to the Upper Valley like the staff at the Holiday Inn White River. The rooms are clean and spacious, comfortable pillows, and a breakfast with hot items every day.

Close to lots of nice shopping and attractions, thank you for a great experience!

Room Tip: 4th floor is quiet and comfortable
See more room tips
  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 2 March 2014

By lower end chain hotel standards this is great value! The hotel is clean, the staff friendly and the free breakfast excellent. I would stay here again. Best of all it is located right between major state highways 89 and 91!

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank kingwino1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vacaville, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 February 2014

The stay was very comfortable. The staff was extremely friendly and helpful with all requests. The location is very convenient. Watch for the turn after you exit 89 to 91 to turnoff, quick left.
The hotel is clean and great breakfast! Suites on 4th floor are good for family stay. Excellent value for your money!

  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites White River Junction

Property: Holiday Inn Express Hotel & Suites White River Junction
Address: 121 Ballardvale Dr, White River Junction, Hartford, VT 05001-7175
Phone Number:
Region: United States > Vermont > Hartford > White River Junction
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in White River Junction
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites White River Junction 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Holiday Inn Express Hotel & Suites White River Junction, VT is just what you need when you re on the move! Conveniently located at the junction of Interstate 91 and Interstate 89, this 100% smoke free hotel is the perfect place to call home while traveling on business trips, family vacations, or for the long term visitor to the Upper Valley. While located in close proximity to local businesses, including Dartmouth College, Dartmouth Hitchcock Medical Center, VA Hospital, Timken Aerospace, Tele Atlas, King Arthur Flour, and Thermal Dynamics, other area attractions include Quechee Gorge, Simon Pearce, Montshire Museum, as well as Killington, Okemo and Sunapee ski mountains. Our finely appointed guest rooms feature microwaves, mini-fridges, kitchenettes, free high-speed wireless Internet, access to our guest laundry facilities, business center, exercise room, underground parking, free Express Start breakfast, and much more. The White River Junction Holiday Inn Express Hotel & Suites' central location allows guests to visit both Vermont and New Hampshire attractions, including ski areas, fall foliage tours, state parks, tax free shopping, and museums. Guests can lounge by the fire in our beautiful great room, or relax and read in our cozy library. We re here, ready with all you need to make your trip to White River Junction a success. We re the Holiday Inn Express. ... more   less 
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites White River Junction
Holiday Inn White River Junction
White River Junction Holiday Inn

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