As we live in nearby Smithfield, my family eats here occasionally. Typically, it's hit or miss with this place... Today was absolutely unacceptable. My wife and I went in for lunch. Because there is no hostess (ever), we sat ourselves as customers are expected to do there. After 11 minutes, no one had come over to take a drink or food order. We just left. Bothered, I called from the car and asked to speak with a manager. The manager could not have been more dismissive. I told her that we waited 11 minutes with absolutely no attention to which se responded, "You should have come up to us and let us know." I told her that it is atypical for customers to enter a restaurant and announce that they wish to receive service. Besides, the bar was unmanned, and we only saw one waitress and a trainee the whole time. The place wasn't busy; it never is. I could accept the poor service, but not the dismissive finger pointing of someone who's supposedly accountable for service. AJ Gator's Carrollton location is dead to me.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.