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Reviewed 6 June 2017

Incredible employees. patient and gave it all their best.Lost my wallet before arrival. I called my Boyfriend to fill out a 3rd. party authorization form to use his credit card. They ta;lked him through the process on line.

Date of stay: June 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
2  Thank Makara055
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, General Manager at Extended Stay America - Washington, D.C. - Chantilly, responded to this reviewResponded 8 June 2017

Thank you for being our guest at Extended Stay America - Washington, D.C. - Chantilly and for sharing your feedback. We are delighted to know our staff was helpful to you at the time of check-in and that you liked our convenient location. It was so good to have you here, and we look forward to hosting you again soon.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2017

This is an economy extended stay motel.It was clean, everything worked,the towels and sheets were nice. Not much in the way of amenities,you get soap and small bottle of shampoo. The kitchen is NOT equipped, you have to ask for all supplies at the front desk. there is no hair dryer. We knew going in what to expect, and were not disappointed, and in fact pleasantly surprised at the friendliness of the people and and cleanliness of this property. There were no odors! the hotel advertises a grab and go breakfast, and that's exactly what you will find at the front desk.

Room tip: This is an old motel made over, so all doors open to the outside
Date of stay: May 2017
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Sue P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, General Manager at Extended Stay America - Washington, D.C. - Chantilly, responded to this reviewResponded 21 May 2017

Sue, thank you for staying with us and for your feedback. We appreciate your positive comments about your business visit and the great value we offer. We are glad our service and facilities were to your satisfaction. We will follow up on your constructive comments as well. It was a pleasure having you as our guest, and we hope to see you on your next visit to our area.

Sincerely,
General Manager

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Reviewed 5 April 2017 via mobile

I arrived at this motel at 2145 on 4/4/17 to be told by Raju at the front desk that my reservation was cancelled. I called Booking.com and confirmed in fact my reservation was still ACTIVE AND CONFIRMED! Raju informed me that they were sold out and I was out of luck! Please understand 2 things:
1. I'm an airline pilot and was scheduled to fly 190 people at 0820.
2. The entire DC area was sold out due to Cherry Blossom Festival.

I was literally left out in the cold by this dump and will continue to tell everyone I know about how I was treated!

Thoroughly disgusted and tired after sleeping at the airport!!!!

Date of stay: April 2017
Trip type: Travelled on business
2  Thank flynfish777
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 November 2016

I stayed on the night on the Election, November 8. I checked in around 10 pm. Front Desk Sam with no name tag on his while, loose shirt. No coffee in the room. The room looks ok, there is some perfume smell. No show time or HBO on the TV listing. Biggest surprise was the bathtub with grey floor. I attached a photo to see it yourself. Furthermore, The bathroom towels looks yellow and one of them with small yellow stain. The place has a lot of construction workers stay over night. They are quiet though. the room has stove, which is good, but house keeping has to make sure all their towels are clean before folding them. If you are coming with family, please chose another hotel. between the dirty bathtub and the towels with stain, This is not safe sepcially with kids around. The hotel advertise for a free breakfast. This is coffee, muffin and oatmeal. all on a small table in front of the front desk. No restaurant there. As the front desk Sam said Grab and Go breakfast. Many of the same area hotels they have nice restaurant with full buffet. like comfort in, Best western, Holiday inn, Hampton Inn and I stayed in all of them. My money with be worth it in those mentioned hotels. If have to stay there, please check the bathroom area specially the bathtub floor and open all towels in the bathroom, look at them see if they are white and clean. this is my advice.

Room tip: check bathroom towels and the bathroom area in general.
Date of stay: November 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank karim a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 November 2016 via mobile

What kind of extended stay hotel offers no dishes, cups, plates, silverware or any amenities in the room unless you go to the office? And no one is at the office when you need help. The rooms also smell musty. Yuck! Absolutely awful!!!

Date of stay: November 2016
Thank smith317
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Chantilly, responded to this reviewResponded 17 November 2016

Thank you for taking the time to write a review of your stay. We are always looking to improve and make our guests stays as comfortable as possible. Unfortunately KAI policy has been in effect for over 2 years and cookware has not been kept in rooms at any Extended stay since this has been implemented. There are reasons this was implemented. Number one reason was health concerns to protect our guests. Dishes left in rooms for long periods of time can potentially pose a threat to ones health if they are not properly sanitized. If you would like to discuss this further you can contact me directly at DUS2@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.

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