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“dirty room any housekeeping manager worth salt would have failed this room”

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Holiday Inn Charlottesville-Monticello
Ranked #24 of 35 Hotels in Charlottesvill...
Washington DC, District of Columbia
Level 5 Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“dirty room any housekeeping manager worth salt would have failed this room”
Reviewed 30 March 2014 via mobile

Wouldve been a nice 3.5/4 stars if I hadn't pre-inspected the beds...area behind beds was filthy and had trash from previous guests and 1year+ of dust build up. Found hair from previous guests on one bed and blood stain on other. Avoid this hotel

Stayed March 2014, travelled as a couple
Helpful?
1 Thank Nicholas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Charlottesville-Monticello, responded to this review, 14 April 2014
Dear Nicholas B,

Thank you for your time in writing us a review. It is unfortunate that this stay was not 100% satisfactory most especially with the maintenance levels in the room. Your feedback has been noted and will be discussed with our housekeeping team to ensure instances like this are avoided in the future.

We hope to have an opportunity of hosting you again soon and make your stay as best as it can be.

Sincerely,

Pam G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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396 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (78)
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English first
Level 5 Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 15 March 2014

The room was clean and comfortable and the staff were nice. The only issue we had was the noise. We stayed on the south side of the building near the elevator. The combination of noise from the interstate and the constant noise of the elevator prevented us from getting a good night's sleep. If you stay here, avoid these rooms (*18-*20 on each level).

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bomar2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Charlottesville-Monticello, responded to this review, 31 March 2014
Dear Bomar2012,

Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I am delighted to hear that you found our rooms clean and comfortable and apologize for the inconvenience the noise issues you have encountered may have caused. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boydton, Virginia, United States
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 February 2014

We stayed here with our 3 dogs and were very pleased with the cleanliness, comfort and location of this Holiday Inn. It is convenient to everything in Charlottesville. The staff were all very nice and welcomed us and our 4-legged family. We always travel with our dogs so to find a nice place like this is wonderful. Thanks for being pet friendly Holiday Inn Monticello !! We will stay here again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Myra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galax, Virginia
Level 6 Contributor
118 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 25 January 2014 via mobile

Nice facility, sufficient meeting room, spacious and clean rooms, and limited breakfast options.

Staff is willing to help and make reservations for transportation and restaurants. Renovations are underway so daytimes are often noisy and not suitable for sleeping or small group conversations.

Stayed January 2014, travelled on business
Helpful?
Thank WendyNairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Hill
Level 5 Contributor
58 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 16 January 2014

I was very pleased with my stay. The staff was friendly and helpful. Even though the hotel is undergoing construction, it was nice and quiet. My room was clean and comfortable--especially the bed. I would definitely stay here again and would recommend it!

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janice F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Charlotte, Florida
Level 5 Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 January 2014 via mobile

The nice thing is that this hotel is located right off the exit. Unfortunately, that is about the only positive thing I can say. It was extremely cold the night we stayed and we couldn't seem to get the room warm. We could feel the cold air pouring through the window and needed to keep the noisy heat on all night. BR sink plugged, toilet didn't flush properly, shower controls were put on backwards (hot water turned opposite from normal), we needed to get our room keys rekeyed twice because it would all of a sudden not work. There were also construction workers staying here so about 5:30 am we could hear doors slamming as they went off to work. The lobby did have morning coffee but no breakfast since they have an on site restaurant which we felt was too expensive to try so I can't rate that. All in all, too many other choices in this area so we won't be back to this hotel.

Stayed January 2014, travelled with family
Helpful?
1 Thank Gail U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, Guest Relations Manager at Holiday Inn Charlottesville-Monticello, responded to this review, 10 January 2014
Dear Gail U -

Thank you for taking the time to review our property. We take all guest comments seriously, and always welcome an open dialog to help better ourselves. I apologize for the heat and shower issues you had while you were here with us. If you could please give myself or our front desk manager a call, we would appreciate the opportunity to have maintenance go over your room with a fine toothed comb.

Thank you again for your review. We look forward to having another opportunity to serve you in the future!
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Travellers are raving about these Charlottesville hotels

Knoxville, Tennessee
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 January 2014

We have stayed here twice while visiting family. We require dog friendly properties.

No complaints regarding this hotel. It is reasonably priced, clean, and well-maintained.

Location is directly off the interstate. It is near a CVS, Hardees, Waffle House, and a few gas stations. Not in a walkable area.

Rooms are clean, nicely sized, with relatively new furnishings.

It's not got a lot of frills, but it works fine for us. Would recommend.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Charlottesville-Monticello, responded to this review, 18 January 2014
Dear Stephanie B,

Thank you very much for taking the time to share your comments online. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible.

Once again, thank you for your feedback and we hope to have the pleasure of welcoming you back again very soon.


Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Charlottesville-Monticello

Property: Holiday Inn Charlottesville-Monticello
Address: 1200 5th St SW, (I-64 And Route 631), Charlottesville, VA 22902
Phone Number:
Region: United States > Virginia > Charlottesville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 35 Hotels in Charlottesvill...
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Charlottesville-Monticello 3*
Number of rooms: 130
Official Description (provided by the hotel):
Welcome to the Holiday Inn Monticello Nestled in the foothills of the Blue Ridge Mountains, we are 2 miles from the Historic Downtown Mall . We are the closest hotel to nearby attractions such as: Monticello; Ash Lawn-Highland; and Michie Tavern, and a convenient 3 miles from the University of Virginia and the UVa Hospital. Our hotel is just minutes away from the numerous arts and entertainment events held at the Paramount Theatre, Downtown Pavilion, Starr Hill Music Hall, Ash-Lawn Opera, and our newest venue, the John Paul Jones Arena also known as The Jack or JPJ . For visitors traveling on business we are close to State Farm Regional Office, GE-Fanuc, Hyosung, Lexis Nexis, SNL Securities, Klockner Pentaplast, UVA Medical Center, Martha Jefferson Hospital, , and Luck Stone Corp. This Charlottesville hotel features comfortably appointed rooms, free high-speed Internet, local phone calls, HBO, pay-per-view movies, irons & boards, hair dryers and coffee makers. The full service restaurant Charlotte s serves breakfast, dinner and room service daily. We have over 2200 square feet of versatile meeting and banquet space to host events for business meetings, weddings, reunions , and events . Let our experienced staff focus on the details to ensure that your event is a complete success. ... more   less 
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Also Known As:
Holiday Inn Charlottesville-Monticello Hotel Charlottesville
Charlottesville Holiday Inn

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