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“Dogs on an elevator to the 5th floor?”

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Holiday Inn Charlottesville-Monticello
Ranked #24 of 35 Hotels in Charlottesvill...
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Dogs on an elevator to the 5th floor?”
2 of 5 bubbles Reviewed 23 April 2014

I would have given this hotel a positive rating (we're Priority members) if it weren't for the fact we were traveling with 2 dogs and were given a room on the 5th floor and were told we could take them up on the elevator. When traveling with our dogs, we've always stayed at a motel with one or two floors. This was our first experience in staying at a full service multi floor hotel, and we were very surprised when told our room was on the 5th floor, with no other pet-friendly rooms available. Our dogs were very anxious in getting into the elevator, in fact, one of them did not want to get in at all, but patience finally won out. We were lucky our room was near the stairs, so my husband decided it was worth the trek up and down for the one night we were there. Thank goodness the pet fee was only $15.00!
The room had two double beds and was fine, except for the carpeting which carried the stains of many prior pooches and kept our own dogs sniffing about for a good long time.

Stayed April 2014, travelled with family
Helpful?
Thank LovesDogs5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, Front Office Manager at Holiday Inn Charlottesville-Monticello, responded to this review, 25 April 2014
Hello LovesDogs,

I want to thank you for taking the time to share your concerns with us. We accommodate many guests each evening, and we strive to make each stay truly enjoyable. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology.

If you have special needs or requests, please feel free to share those with us prior to your arrival. We are happy to accommodate them if at all possible. We would like to speak with you personally, so we may follow up on the carpet. Please e-mail us at merickson@hicharlottesville.com.
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380 reviews from our community

Traveller rating
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    42
    20
See reviews for
112
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20
48
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
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  • Finnish first
  • Japanese first
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  • Any
English first
Florida
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 13 April 2014

For the rate, this place is amazing. Clean rooms, really friendly staff, great housekeeping service. We stayed there for three nights, and my husband has been staying there for weeks at a time for business, and he's been equally pleased.

The beds are SUPER comfortable, and I wish we had one at home. =)

The housekeeping staff was extremely helpful and nice. One of the kids had a bad nosebleed in his sleep, and while we tried to clean it up, it made a mess. After housekeeping came by, there was no sign of it whatsoever.

One thing to note---the rooms (we had 2) did not have bathtubs, which I really missed after a long day of walking.

Room Tip: Rooms at the ends of the halls are very quiet with little traffic.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank southerngirl79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed 30 March 2014 via mobile

Wouldve been a nice 3.5/4 stars if I hadn't pre-inspected the beds...area behind beds was filthy and had trash from previous guests and 1year+ of dust build up. Found hair from previous guests on one bed and blood stain on other. Avoid this hotel

Stayed March 2014, travelled as a couple
Helpful?
1 Thank Nicholas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Charlottesville-Monticello, responded to this review, 14 April 2014
Dear Nicholas B,

Thank you for your time in writing us a review. It is unfortunate that this stay was not 100% satisfactory most especially with the maintenance levels in the room. Your feedback has been noted and will be discussed with our housekeeping team to ensure instances like this are avoided in the future.

We hope to have an opportunity of hosting you again soon and make your stay as best as it can be.

Sincerely,

Pam G
Case Manager
IHGCare
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Travellers are raving about these Charlottesville hotels

Level Contributor
51 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 bubbles Reviewed 15 March 2014

The room was clean and comfortable and the staff were nice. The only issue we had was the noise. We stayed on the south side of the building near the elevator. The combination of noise from the interstate and the constant noise of the elevator prevented us from getting a good night's sleep. If you stay here, avoid these rooms (*18-*20 on each level).

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bomar2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Charlottesville-Monticello, responded to this review, 31 March 2014
Dear Bomar2012,

Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I am delighted to hear that you found our rooms clean and comfortable and apologize for the inconvenience the noise issues you have encountered may have caused. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boydton, Virginia, United States
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 27 February 2014

We stayed here with our 3 dogs and were very pleased with the cleanliness, comfort and location of this Holiday Inn. It is convenient to everything in Charlottesville. The staff were all very nice and welcomed us and our 4-legged family. We always travel with our dogs so to find a nice place like this is wonderful. Thanks for being pet friendly Holiday Inn Monticello !! We will stay here again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Myra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galax, Virginia
Level Contributor
118 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed 25 January 2014 via mobile

Nice facility, sufficient meeting room, spacious and clean rooms, and limited breakfast options.

Staff is willing to help and make reservations for transportation and restaurants. Renovations are underway so daytimes are often noisy and not suitable for sleeping or small group conversations.

Stayed January 2014, travelled on business
Helpful?
Thank WendyNairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Hill
Level Contributor
53 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 16 January 2014

I was very pleased with my stay. The staff was friendly and helpful. Even though the hotel is undergoing construction, it was nice and quiet. My room was clean and comfortable--especially the bed. I would definitely stay here again and would recommend it!

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janice F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Charlottesville-Monticello

Property: Holiday Inn Charlottesville-Monticello
Address: 1200 Fifth Street SW, (I-64 And Route 631), Charlottesville, VA 22902
Phone Number:
Region: United States > Virginia > Charlottesville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 35 Hotels in Charlottesvill...
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Charlottesville-Monticello 3*
Number of rooms: 130
Official Description (provided by the hotel):
Welcome to the Holiday Inn Monticello Nestled in the foothills of the Blue Ridge Mountains, we are 2 miles from the Historic Downtown Mall . We are the closest hotel to nearby attractions such as: Monticello; Ash Lawn-Highland; and Michie Tavern, and a convenient 3 miles from the University of Virginia and the UVa Hospital. Our hotel is just minutes away from the numerous arts and entertainment events held at the Paramount Theatre, Downtown Pavilion, Starr Hill Music Hall, Ash-Lawn Opera, and our newest venue, the John Paul Jones Arena also known as The Jack or JPJ . For visitors traveling on business we are close to State Farm Regional Office, GE-Fanuc, Hyosung, Lexis Nexis, SNL Securities, Klockner Pentaplast, UVA Medical Center, Martha Jefferson Hospital, , and Luck Stone Corp. This Charlottesville hotel features comfortably appointed rooms, free high-speed Internet, local phone calls, HBO, pay-per-view movies, irons & boards, hair dryers and coffee makers. The full service restaurant Charlotte s serves breakfast, dinner and room service daily. We have over 2200 square feet of versatile meeting and banquet space to host events for business meetings, weddings, reunions , and events . Let our experienced staff focus on the details to ensure that your event is a complete success. ... more   less 
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Also Known As:
Holiday Inn Charlottesville-Monticello Hotel Charlottesville
Charlottesville Holiday Inn

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