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“Wonderful experience in Charlottesville”

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Omni Charlottesville
Ranked #5 of 35 Hotels in Charlottesvill...
Certificate of Excellence
Alexandria, United States
1 review
“Wonderful experience in Charlottesville”
Reviewed 19 August 2014

Omni hotel in Charlottesville was a marvelous experience, great location - right at the edge of the walking mall; fine accommodations and a really warm and caring staff. Also free parking. Short drive to Univ. of Virginia and to Monticello & other attractions.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Oscar G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,659 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (153)
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English first
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 August 2014 via mobile

OK, so they really can't change the size of the bathroom now ... but ours was a tight fit.
The hotel is very, very nice and in a great location right on the downtown mall. Staff are friendly and helpful. We used a coupon from "President's Passport" and saved a bunch, signed up for Select Guest program which got me free coffee delivers to the room each morning. Not the greatest coffee I ever had, but delivered on time!
The front desk filled our road-trip cooler with exactly how much ice I needed each day, and did it with a smile.
Clean rooms, clean pool and hot tub, very nice.
We will watch for the Omni brand when we go other places!

Stayed August 2014, travelled with family
Helpful?
Thank njmedic2535
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arlington, Virginia
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 18 August 2014

This was once our favorite hotel in Charlottesville and would stay here at least twice a year. Service has gone way downhill and despite several opportunities for management to correct issues, the service remains poor. I will focus solely on our past visit.

The good:

Rooms are clean, well-appointed, and comfortable.
Dinner at The Pointe was delicious.
Great location on the Downtown Mall.

The bad:

Following a bad experience in November, we were provided a voucher for a room upgrade. Despite it being clear in my profile that I do not want a room facing the atrium, we were assigned a mini-suite on the second floor not only facing the atrium, but also adjacent to the pool (smell of chlorine and sound of children). Although we were moved, the clueless front desk agent couldn't seem to grasp why we had a problem. Second problem: I was not to be charged for dinner, yet my credit card was hit for all of the charges BEFORE I checked out. Standard procedures typically involve asking the guest at check out if there were questions about the bill. At which time I would have pointed out the erroneous charge This did not happen.

Keep in mind that these snafus occurred as part of the hotel's apology for poor service on a prior visit. One would think that management would have paid better attention to detail. Apparently not. The relationship manager clearly didn't care. Too bad...I love the Omni brand.

If we opt to pay luxury brand prices on future Charlottesville visits, we will reserve a room at The Boars Head Inn or Keswick. Otherwise, the Hyatt Place is much nicer even though a lower class of service.

Room Tip: West facing rooms include a nice view of the mountains.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
3 Thank dsm22203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, General Manager at Omni Charlottesville, responded to this review, 19 August 2014
We are very disappointed that you did not enjoy your stay with us. I am very sorry that despite the voucher for dinner, you were still charged. I see that one of our front desk agents were able to reverse those charges for you.

Thank you for giving us the chance to contact you directly after your stay in May. If the inconveniences you experienced were not handled to your satisfaction, please do not hesitate to contact me directly so that I may rectify the situation.

Regards,
Paul Maher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesapeake, United States
1 review
Reviewed 18 August 2014

Nice place. Pet policy online was max of 50 lbs. Was stated as 25 lbs when I arrived. Also, walls are thin. Not a problem unless the couple next door is nosily having sex at 2 AM. Was not a crisis for my family but for younger kids it might be a problem.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Donald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles
Level Contributor
4 reviews
4 hotel reviews
Reviewed 14 August 2014

This is a comfortable hotel with friendly staff in a very desirable location walkable to the historic downtown with many amenities. The AshLawn Opera Festival was our reason to come to Charlottesville, and we could walk to the theater and dine easily before or after without having to worry about parking.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank oboela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yonkers, New York
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 August 2014 via mobile

Omni Charlottesville is a great hotel which is centrally located close to all bars, restaurants , shops etc.

Also only 1 mile from University of Virginia

The hotel offers all amenities which makes it a great location for a destination wedding weekend enjoyed by family and friends !!!!

Stayed August 2014, travelled with friends
Helpful?
Thank JRED718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EXICO METEPEC ESTADO DE M
1 review
Reviewed 11 August 2014

An Astronomy Meeting was organized at the city of Charlotesville in August of 2014 and they chose the Omni Hotel as hosting the one week meeting. The service, staff, food quality and location were excellent. The location was in the Downtown walking mall, nearby to a bus stop (if needed). My room was clean, big, king size bed, excellent tv screen with many channels to choose from with different options (sports, drama series, news, etc.)

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank H2690DVjoseg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Charlottesville

Property: Omni Charlottesville
Address: 212 Ridge McIntire Rd, Charlottesville, VA 22903-5042
Phone Number:
Region: United States > Virginia > Charlottesville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Charlottesvill...
#2 Romantic Hotel in Charlottesvill...
#2 Business Hotel in Charlottesvill...
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Omni Charlottesville 4*
Number of rooms: 208
Reservation Options:
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Also Known As:
Omni Charlottesville Hotel Charlottesville
Omni Hotel Charlottesville
Charlottesville Omni Hotel

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