I stayed at the Fairfield Inn in Charlottesville, VA last week for a night, and used a free night's stay from Marriott. I have stayed at this hotel before, and also commented on it on TripAdvisor, and gave it a top ranking. This stay was different, however, due to the front desk staff.
I checked in somewhat late after midnight, and the entry doors are locked in the vestibule requiring you to push a bell to gain access late at night. I rang the bell four times before I was let in the building, and when I proceeded to the front desk, it was obvious the person had been sleeping. No apology, and not very friendly service.
When I checked out, I didn't get a warm feeling either. I asked for a receipt at checkout, and no "Happy to help you!" Also, no "thanks for staying", or "come again", or "thanks for your business!".
The hotel itself is a great place to stay, and is affordable, still in proximity to the city, and close enough to UVA, etc. The hotel has been updated, and restaurant choices are abundant, and the hotel is clean. I rated this stay "average" because I know everyone has an off day at times, but hope the next time I stay the service is a bit more friendly and appreciative.
- Official Description (provided by the hotel):
- The Fairfield Inn & Suites by Marriott Charlottesville hotel is located near the nationally acclaimed University of Virginia Cavaliers in the heart of beautiful Charlottesville, Virginia. We offer free breakfast, free WiFi, fitness center, and outdoor swimming pool. ... more less
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- Also Known As:
- Fairfield Inn Charlottesville North Hotel Charlottesville
- Fairfield Charlottesville
- Charlottesville Fairfield Inn