I have stayed here a few times and usually have no troubles until today.
I took the courtesy shuttle downtown. I called for pick-up later in the day and, as instructed by the front desk staff, went to meet the shuttle in the designated location. After waiting out in the cold March weather for about 15 minutes (well beyond when the shuttle should have arrived) I see it drive away on a side street.
I called the front desk to inquire and the staff put me on hold, then asked who I was, then told me the driver was definitely on her way but stuck in late day traffic. I could tell by the tone of his voice he was not telling the truth.
I waited another 45 minutes in the cold. After calling two more times I was told that the shuttle was right around the corner. The shuttle passed by me twice before I called and asked them to please have the driver stop at the agreed spot. When she finally arrived she apologized profusely.
I told her I was pretty sure I saw her go by almost an hour ago and she quite honestly said yes, on another drop for someone else, but that the front desk had never informed her to pick me up. I appreciated her honesty for telling the truth and for having to work with dishonest co-workers who can't own up to mistakes and leave customers literally out in the cold so I gave her a decent tip.
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- Also Known As:
- Hampton Inn Charlottesville Hotel Charlottesville
- Charlottesville Hampton Inn