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“Great Experience”

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Doubletree by Hilton Charlottesville
Ranked #13 of 35 Hotels in Charlottesvill...
Certificate of Excellence
Land O Lakes, Florida
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Experience”
Reviewed 9 July 2014

Very safe and clean facility. The overall presentation was impressive and pleasant staff. The location was close to the mall and several restaurants. The rooms were comfortable and big. The pool and sauna were clean; available towels at all times. Eat dinner and had drinks at the bar, great service.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Richard O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this review, 31 July 2014
Richard,
Thank you for your comments. We are so pleased that you enjoyed everything within the hotel and that the amenities and location were perfect for you. It is great to hear that you so enjoyed you experience in TJ's tavern. We look forward to a chance to welcome you back.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville
edailey@greenwoodhospitality.com
313-253-4344
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,365 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (155)
Date | Rating
  • English first
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English first
Charlotte, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 July 2014

Had issues with getting towels. Shower was slow to drain and seemed to have a leak. Carpet was wet near AC. The one elevator was acting funny the first couple of days and then was out of service the next three. Cookies were good though.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Matthew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this review, 31 July 2014
Matthew,
Thank you for taking the time to share your feedback. We strive to provide the best possible service and guest experiences every day, and your feedback helps us to improve. Please accept our apologies that we missed some opportunities to provide you with a flawless experience. Your comments will be used for improvements. We do hope to have a chance to welcome you back to improve upon your visit.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville
edailey@greenwoodhospitality.com
313-253-4344
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 7 July 2014

I will admit it right up front- the cookies get my daughter and I every time. There were several options for an overnight stay in Charlottesville, but the Hilton chain has always been an excellent and reliable option. My daughter decided where to stay by saying, "The Doubletree has those amazing cookies." Yes, we love the cookies. I went by the desk as we checked out and the desk person asked if we wanted a cookie "for the road." YES! The room and the facility was clean and welcoming, the staff was courteous and cheerful, the bed was comfortable, and we slept soundly in a quiet room. The cookies will always be the signature item!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 552dianew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this review, 8 July 2014
Diane,
Thank you very much for sharing your wonderful experience at our hotel with us. You are right, the cookie with ALWAYS be the signature item. We love the DoubleTree cookies too. Thank you for taking some "for the road." Thank you for taking the time to share your positive comments with us and your fellow travelers. We can’t wait to welcome you back.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, North Carolina
Level 6 Contributor
369 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 6 July 2014

Location: The hotel is on US 29 about 5 miles north of Main Street/Downtown/UVA etc. and 5 miles south of CHO. That puts it about 10 miles from Monticello. The area is saturated with fast food and sit down chain restaurants, gas stations and stores (it's across the street from a Walmart and two miles from a Mall).

Hotel: The hotel is 9 stories tall though the lobby and entrance are on the 3rd floor. There's a lot of meeting space just off the lobby which also has a two computer business center. The lobby also has a large bar (that's open until midnight) and restaurant (open until 11). There's a pool area a level down from the lobby.

Check-in: Handled quickly and told I was upgraded to the Executive Floor AND it was open on weekends! Huge bonus there. Amazingly, a few minutes after check-in the agent called my room to apologize for "insulting me". She and I were talking about Hilton and she'd asked "do you work for Hilton?" and decided later she thought that sounded rude. I'd thought nothing of it but it was nice of her to make sure I wasn't insulted.

Room: Executive King on the 9th (top floor) which required key card to get to. It was a large room with desk, sitting area with couch (and oddly placed chair), coffee table, comfortable bed with outlets next to it (yes!) and a large TV with a good selection of channels. The bathroom was a little small but the shower had amazing water pressure. No complaints about the room.

Exec Lounge/Other: Evening snacks was beer and wine for a cost (a glass of wine was $9), one hot dish (mini quiches), cold cuts, cheese, bread, cookies and vegetables and dip. Breakfast was hot eggs, pastries, bagels, cereal, fruit, yogurt and granola bars. The lounge was open 24 hours for soda/water/juice. Even though you had to use a key to the get to the 9th level, you also had to use a key to get into the lounge.

No complaints about this hotel minus one elevator being out of service leaving only one operational. My rate was $116 and I would stay here again.
__________________

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sal_Paradise767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this review, 31 July 2014
Sal,
I appreciate your detailed review of the hotel. Your fellow travelers find your comments very helpful when choosing a property and making travel plans. I am pleased that our reception team was able to provide you with a room on the Executive Floor and that you appreciated the offerings there. The room is key access so that it can be secured during times when it needs to be closed for service, and to provide an extra layer of comfort and security for our Hilton Honors guests. We look forward to welcoming you back.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville
edailey@greenwoodhospitality.com
313-253-4344
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 6 July 2014

This was one of the most pleasant hotel experiences I have ever encountered! My daughter and I traveled to Charlottesville to visit the University of Virginia. The staff went out of their way to assist in every facet of our travel, from directions to the UVA campus, recommendations for lunch, and facilitating a late checkout due to the timing of our campus visit. The room was spotless and quiet; the hotel itself was lovely. The restaurant was also enjoyable, with good food and prices I felt were reasonable, as often the hotel restaurants seem overpriced. While our trip was a quick one, it was a welcome respite for a busy mom!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 335stephanief
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this review, 8 July 2014
Stephanie,
Congratulation on your daughter's matriculation and college search. On behalf of our entire staff, thank you so much for your kind review. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We hope that you have an opportunity to visit us again soon and if there is anything I can do personally to assist with a return visit, please do not hesitate to contact me. Thank you for taking the time to share your positive experience with us and Trip Advisor!
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville
edailey@greenwoodhospitality.com
313-253-4344
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prattville, Alabama, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 July 2014

Beautiful hotel with up to date ammenities. Ample parking and secluded from traffic. Wal-Mart and Sam's Club close by for supplies. The hallways were quiet and the staff were very caring. I experienced no problems during my stay! Love the view. Highly recommend to anyone wishing to stay in the area.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Danny J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this review, 8 July 2014
Danny,
Thank you for taking the time to share your comments about your recent stay with us. I am so pleased that you found the location to be perfect for your visit. All of the staff takes great pride in knowing that their hard work and dedication is making a difference to our guests, and we will share your comments with them. We look forward to welcoming you back!
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville
edailey@greenwoodhospitality.com
313-253-4344
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 July 2014

We were tired from having driven a long way and arrived later than we thought. So we really appreciated the genuine hospitality and efficient service. My younger daughter has a nut allergy and was disappointed she could not eat the warm cookie. The staff immediately told her to select a treat from the gift shop nearby in place of the cookie.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank 744lillyi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this review, 8 July 2014
Lilly,
Thank you very much for sharing your wonderful experience at our hotel with us. It was a pleasure to have you and your family at our hotel. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We look forward to a chance to welcome you back again soon.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville
edailey@greenwoodhospitality.com
313-253-4344
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Charlottesville

Property: Doubletree by Hilton Charlottesville
Address: 990 Hilton Heights Rd, Charlottesville, VA 22901-8393
Phone Number:
Region: United States > Virginia > Charlottesville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Charlottesvill...
#13 Family Hotel in Charlottesvill...
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree by Hilton Charlottesville 3.5*
Number of rooms: 235
Official Description (provided by the hotel):
Doubletree by Hilton Charlottesville is located just minutes from the University of Virginia, John Paul Jones arena, Charlottesville Regional Airport and Monticello. The Doubletree by Hilton Charlottesville was named one of Expedia’s Insider's Select Hotels and Reader's Choice Hotel by the Daily Progress. ... more   less 
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Also Known As:
Doubletree By Hilton Charlottesville Hotel Charlottesville

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