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Doubletree by Hilton Charlottesville
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Reviews (1,448)
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801 - 806 of 1,448 reviews
Reviewed 9 July 2014

Hotel lobby was very clean. Pool area was nice- kids loved it. Was a little small considering the size of the hotel. Rooms were clean, bed was very comfy. You can see it may need some cosmetic makeover (paint, wall plugs etc). I would definitly stay there again! Staff was excellent!

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Carolyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this reviewResponded 31 July 2014

Carolyn,
Thank you for choosing us as your hotel during your last visit. It was a pleasure to have you and your family at our hotel. We are so delighted to hear you had a pleasant stay and that you enjoyed the hotel, with all of its distinctive amenities. We will use your comments to direct the efforts of our maintenance team. We hope to have a chance to welcome you back.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville
edailey@greenwoodhospitality.com
313-253-4344

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

Hotel is a great hotel with very good staff. We were in for a baseball tournament and the staff patiently worked with me daily to assure i had a room, due to late games. The breakfast was a little pricey and the food really wasn't great. overall this was a great hotel for the money. The rooms and beds were great and I had a good night sleep.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Garrett W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this reviewResponded 31 July 2014

Garrett,
I am pleased that you were able to join us for the tournament. It was a pleasure to have you and your family with us. Thank you for your kind comments about the staff and the quality of your room. I regret that you did not enjoy TJ's Tavern as much as we anticipated you would. Please contact me directly with some more specific feedback about the dishes you had or would like changed and our culinary team will take opportunities to improve. We hope to welcome you back.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville
edailey@greenwoodhospitality.com
313-253-4344

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

Very safe and clean facility. The overall presentation was impressive and pleasant staff. The location was close to the mall and several restaurants. The rooms were comfortable and big. The pool and sauna were clean; available towels at all times. Eat dinner and had drinks at the bar, great service.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank Richard O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this reviewResponded 31 July 2014

Richard,
Thank you for your comments. We are so pleased that you enjoyed everything within the hotel and that the amenities and location were perfect for you. It is great to hear that you so enjoyed you experience in TJ's tavern. We look forward to a chance to welcome you back.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville
edailey@greenwoodhospitality.com
313-253-4344

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

Had issues with getting towels. Shower was slow to drain and seemed to have a leak. Carpet was wet near AC. The one elevator was acting funny the first couple of days and then was out of service the next three. Cookies were good though.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank Matthew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this reviewResponded 31 July 2014

Matthew,
Thank you for taking the time to share your feedback. We strive to provide the best possible service and guest experiences every day, and your feedback helps us to improve. Please accept our apologies that we missed some opportunities to provide you with a flawless experience. Your comments will be used for improvements. We do hope to have a chance to welcome you back to improve upon your visit.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville
edailey@greenwoodhospitality.com
313-253-4344

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

I will admit it right up front- the cookies get my daughter and I every time. There were several options for an overnight stay in Charlottesville, but the Hilton chain has always been an excellent and reliable option. My daughter decided where to stay by saying, "The Doubletree has those amazing cookies." Yes, we love the cookies. I went by the desk as we checked out and the desk person asked if we wanted a cookie "for the road." YES! The room and the facility was clean and welcoming, the staff was courteous and cheerful, the bed was comfortable, and we slept soundly in a quiet room. The cookies will always be the signature item!

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank 552dianew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this reviewResponded 8 July 2014

Diane,
Thank you very much for sharing your wonderful experience at our hotel with us. You are right, the cookie with ALWAYS be the signature item. We love the DoubleTree cookies too. Thank you for taking some "for the road." Thank you for taking the time to share your positive comments with us and your fellow travelers. We can’t wait to welcome you back.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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