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Doubletree by Hilton Charlottesville
Ranked #12 of 35 Hotels in Charlottesvill...
Certificate of Excellence
Reviewed 20 July 2014 via mobile

They have done renovations to the rooms and the desk service was great quick check-in. Have a great Executive Lounge and the breakfast down in the restaurant was fantastic. Tim's Tavern the server we had was a little off meaning didn't get our order correct but wasn't a disaster.

Stayed: July 2014
Thank DCchick77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this reviewResponded 31 July 2014

DC Chick,
I am pleased that you enjoyed the hotel. Thank you for your comments about the server you interacted with in TJ's Tavern. We will be able to execute some training with the team based on your feedback. We look forward to welcoming you back when you return from DC.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (1,382)
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729 - 735 of 1,382 reviews

Reviewed 19 July 2014

I have never been to Virginia, and this was a very nice introduction to the area. It is close to Monticello which had a wonderful sunset tour. I highly recommend this hotel to anyone who needs an enjoyable stay.

  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank 324sharono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this reviewResponded 31 July 2014

Sharon,
I am so glad that you were able to visit Virginia and that you chose to stay with us for your trip! I am pleased that you enjoyed Monticello and that our location was perfect and enhanced your visit. We look forward to welcoming you back.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville
edailey@greenwoodhospitality.com
313-253-4344

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014 via mobile

Lovely hotel, nice rooms, and by all means take the breakfast package! The breakfast had so many good options. We found the hotel convenient to explore areas around Charlottesville. Also enjoyed the hot tub. We enjoyed our five night stay.

Stayed: July 2014, travelled with friends
Thank Patty E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this reviewResponded 31 July 2014

Patty,
Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. I am so pleased that you found the location to be perfect for your visit and that the amenities such as the hot tub enhanced your stay. Thank you for mentioning TJ's Tavern and your stay for breakfast rats, I am glad it exceeded your expectations. We look forward to welcoming you back again soon.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville
edailey@greenwoodhospitality.com
313-253-4344

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

This hotel was clean, comfortable and did a great breakfast, cooked to order with a good choice. Much better than the Hilton chain and better breakfast even than the Embassy Suites chain. Would stay again.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank Talamhgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this reviewResponded 31 July 2014

Talamh Girl,
Thank you for sharing your positive experience with us. I am so pleased that you enjoyed the breakfast in TJ's Tavern. We look forward to welcoming you back.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

We booked an exec room. Not good. The room is small, the bathroom is tiny, the layout is odd and. The WiFi is flaky and slow. Our a/c wasn't working properly but maintenance swapped the unit with the one in the hallway outside our door which did the trick. Cleaning not up to par, there was an old spiders web on the curtain pelmet with resident spider and some prey carcasses, this wasn't built today.

All in all, don't bother. We did because the price was right but we cut our two night stay down to one night and went elsewhere for the second night.

Stayed: July 2014, travelled as a couple
2  Thank Tim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this reviewResponded 31 July 2014

Tim,
Thank you for sharing your feedback. I am sorry you were not satisfied with the cleanliness of the room you received, please know that we have used your feedback as a training opportunity for our team. Please contact me directly if you would like to follow up on your concerns. We do hope that you will consider joining us again so we can provide you with the experience you deserve.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville
edailey@greenwoodhospitality.com
313-253-4344

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014 via mobile

The room was gross and stunk. The bedding had stains and when it was changed out the new bedding had dead bugs. For a diamond member, this was a huge disappointment. The breakfast was the only positive and has wonderful staff.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Kelly R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this reviewResponded 31 July 2014

Kelly,
Thank you for staying with us, and for sharing your comments on TripAdvisor.com. We have the greatest concern and respect for every guest’s experience. We take hotel hygiene and cleanliness very seriously. As a result, Hilton has established very strict standards for cleanliness for all of their hotels; I regret that your experience did not reflect this. Please contact me directly so I have a chance to follow up with your concerns. I look forward to welcoming you back so we can regain your confidence in us.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville
edailey@greenwoodhospitality.com
313-253-4344

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

Overall, rooms need an update. They felt dated & worn. Price was higher than competitors. I expected a higher standard from the Hilton brand. Specifically, we encountered: - Light bulb burnt out. - Cable box was missing. Could not watch TV. - 2 double beds instead of 2 queen beds? - Drape was ripped. - Called for more towels. It took 3 phone calls to have the towels delivered... 4 hours later.... 15 minutes after we fell asleep.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank Barry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this reviewResponded 31 July 2014

Barry,
Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you to help us improve. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case we failed to meet that criteria. Your willingness to share your thoughts with us is genuinely appreciated. Please contact me directly so I have a chance to follow up with your concerns. I look forward to an opportunity to welcome you back again.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville
edailey@greenwoodhospitality.com
313-253-4344

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Charlottesville

Address: 990 Hilton Heights Rd, Charlottesville, VA 22901-8393
Phone Number:
Region: United States > Virginia > Charlottesville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Charlottesvill...
#13 Family Hotel in Charlottesvill...
Price Range: £96 - £224 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Charlottesville 3.5*
Number of rooms: 235
Official Description (provided by the hotel):
Doubletree by Hilton Charlottesville is located just minutes from the University of Virginia, John Paul Jones arena, Charlottesville Regional Airport and Monticello. The Doubletree by Hilton Charlottesville was named one of Expedia’s Insider's Select Hotels and Reader's Choice Hotel by the Daily Progress. ... more   less 
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Also Known As:
Doubletree By Hilton Charlottesville Hotel Charlottesville

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