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“Good hotel for the money”

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Doubletree by Hilton Charlottesville
Ranked #12 of 35 Hotels in Charlottesvill...
Certificate of Excellence
Reviewed 15 August 2014

We thought that this was closer to Charlottesville but it was OK as we had a car and free parking was a real bonus, it was also on a main route so easy to get to from Luray Caverns and easy to get to Monticello, plus of course the centre of Charlottesville was good for lunch and a walk around - helpful visitor centre. The hotel was good considering the very reasonable price, wi fi was free although did stop at 9am on the last day which was not great as I was planning my next trip up to Mount Vernon (free lobby wifi assisted me though). House keeping was acceptable although we did request an essential item which took 2 hours and I had to call down twice, the room was clean but I would have preferred to have quilt covers because I doubt the quilt is washed with every guest change and it did have a few small stains. On the last day, not only did the wifi cut out but we were disturbed at 9am by housekeeping asking what time we were leaving; we told them 12 which was normal checkout time, but they came again at 10:30 which made us feel like we were not wanted so we hurried down to the lobby.

Look at the title of the review and make your own mind up, for the price I would stay again but just a few small improvements would a big difference.

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank DLTH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this reviewResponded 25 August 2014

DLTH,
Thank you for taking the time to share your comments about your recent stay with us. I am so pleased that you found the location and complimentary parking to be convenient for your visit. Please note that the wireless internet runs on a 24 hour period, and although it does halt each day, you need only to reconnect to regain another complimentary 24 hour session. Please know that we have used your feedback about the housekeeping items you mentioned to execute training to continue improving. We look forward to welcoming you back again soon.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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735 - 741 of 1,425 reviews

Reviewed 14 August 2014

This is my go-to hotel in C'ville. Professional, friendly staff are always welcoming and go out of their way to accommodate requests. Hotel is always clean, beds are very comfortable with high quality sheets; rooms are quiet and roomy. Breakfast buffet is excellent and the dining room is pleasant and quiet. Van service is available. There are other hotels with more glitz and a price to match, but I always come back to the Doubletree. Best value for the money within 100 miles.

  • Stayed: August 2014, travelled on business
    • Value
    • Rooms
    • Service
Thank VA_walker36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this reviewResponded 25 August 2014

VA Walker,
Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We love to know that our hard work has a positive impact and keeps you coming back. Thank you for taking the time to share your positive comments with us and your fellow travelers. We can’t wait to welcome you back.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville
edailey@greenwoodhospitality.com
313-253-4344

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Reviewed 14 August 2014

The Doubletree has excellent facilities - a nice pool and Jacuzzi, great gym, well stocked bar and restaurant, and several meeting rooms and a banquet halls. The hotel is located next to a Wal-Mart to pick up those things you might have left behind. Unfortunately, the hotel is located 10-15 minutes from downtown Charlottesville. There is a hotel shuttle that provides limited transportation in the area but we did not use it.

I absolutely recommend this hotel for a pleasant stay in C-Ville if you have your own transportation.

Room Tip: You can ask for a portable refrigerator if you need to keep things chilled.
See more room tips
  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Brood225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this reviewResponded 26 August 2014

Brood,
Thank you for choosing us as your hotel during your last visit. We try to make everyone’s visit memorable by providing the best comfort, the friendliest service, and the best of amenities; and it’s always great to hear from our guests on how we’re doing. We hope that you have an opportunity to utilize the complimentary hotel shuttle during your next visit. We look forward to welcoming you back.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014

My mother and I recently attended a Business conference (VPFA) held at Double Tree in Charlottesville. I enjoyed our stay and the view of the beautiful grounds , outside eating area and outside wedding area. I want to especially commend the service team we had for our lunches and dinner. They were very professional and polite (for young people). My only disappointments were that the block of rooms set aside for this event were sold out and I was not offered the same rate or a better rate for my stay. I ended up paying almost the same price for 2 nights as it would have been for 3. The only other concern is the "very small bathrooms. What is up with that?:) Anyone taller that 5'8 would have an issue.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Antoinette G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this reviewResponded 26 August 2014

Antoinette,
I am pleased that you were able to join us for the Virginia Professional Florists Association event, it smelled wonderful and looked gorgeous! Thank you for taking the time to share your positive feedback regarding your recent stay with us. We are so delighted to hear you had a pleasant stay and that you enjoyed the hotel, with all of its distinctive amenities. We do recommend that you book early for any event as our rates are based on availability. We look forward to welcoming you back soon.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2014

Great service at a very economical price with AAA discount. Liked the location , swimming pool and wonderful van service to town and airport. Stayed on executive level and staff was excellent and my only complaint is that the food needs upgrading.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank William V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this reviewResponded 26 August 2014

William,
Thank you for choosing us as your hotel during your last visit. We try to make everyone’s visit memorable by providing the best comfort, the friendliest service, and the best of amenities; and it’s always great to hear from our guests on how we’re doing. We will use your recommendations about the food offerings to monitor those and make improvements. We look forward to welcoming you back again soon.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2014

Had a very nice weekend until several hours before leaving. I found a luggage cart in the hallway and used it to move my friend and my floral competition pieces afterwhich we planed on bringing down our luggage and loading our car using the carty. Bell Captain acted as if we stole the cart, stating didn't I know there were 100 people checking out today. I told him I was one of and needed cart. He did everything short of grabbing it from our hands though we still had to load our luggage. VERY RUDE

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Sherri L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this reviewResponded 26 August 2014

Sherri,
I am pleased that you were able to join us for the VPFA convention. It is wonderful to hear that you enjoyed your room and the event. Please accept my sincere apologies the you did not find the service of our associate on the morning of your checkout to reflect the same high standards as other areas of your visit. Please know that we have used your feedback as a training opportunity and we are working to improve the accessibility and processes for busy mornings. We hope to have a chance to welcome you back soon.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2014

The stay was very nice, the room was clean and neat. The staff was helpful and friendly. The only slight inconvenience was noise from an adjoining room at 1am in the morning...Wedding guests I believe.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Marlene M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this reviewResponded 26 August 2014

Marlene,
Thank you for taking the time to share your feedback. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. Please accept our sincere apologies for any disturbance your fellow guests may have caused you. Please know that our staff is available 24 hours a day to respond to any disturbances. We look forward to welcoming you in again soon.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Charlottesville

Address: 990 Hilton Heights Rd, Charlottesville, VA 22901-8393
Phone Number:
Region: United States > Virginia > Charlottesville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Charlottesvill...
#9 Family Hotel in Charlottesvill...
Price Range: £78 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Charlottesville 3.5*
Number of rooms: 235
Official Description (provided by the hotel):
Doubletree by Hilton Charlottesville is located just minutes from the University of Virginia, John Paul Jones arena, Charlottesville Regional Airport and Monticello. The Doubletree by Hilton Charlottesville was named one of Expedia’s Insider's Select Hotels and Reader's Choice Hotel by the Daily Progress. ... more   less 
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Also Known As:
Doubletree By Hilton Charlottesville Hotel Charlottesville

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