The rooms at this new Hyatt Place location are modern, clean and aesthetically appealling. As is typical for the brand, a large, well located and comfortable couch makes each room feel more like a suite than a typical business hotel. Bathrooms are bright and modern. While I often prefer to stay near the downtown pedestrian mall for more walkable charm, this location near new shops and restaurants is a close second. Great location to zip onto the bypass quickly.
But beware--service is still in the learning stages. While typical transactions (check-in, check-out) are fine, the hotel staff are nowhere near sufficiently trained for anything out of the ordinary. I've stayed at this location three times in three months, and every visit has encountered a significant service issue. Many of these are not atypical while breaking in a new hotel--fire alarms that go off for no reason, new installations that don't work, keys that can't be found for service cabinets--nothing earth shattering. But in each case, the staff was entirely unprepared to handle the issue--and no manager was on site--so what should have been a quick fix turned into a major service disruption. For the fire alarm--I had to move rooms entirely if I ever wanted to sleep. A reservation mix-up--it took two hours away from a business meeting to ensure that my room would be billed properly. In at least two instances, a staff member said s/he would call back with a resolution but never did. When I called the front desk to follow up, I was told that I hadn't answered my room phone. Really? Maybe even the phones don't work. In six months this location may have its act together, but be forewarned until then.
- Official Description (provided by the hotel):
- Featuring 137 guest rooms, the HyattPlace Charlottesville is centrally located at US 29 and Hydraulic Road. The hotel is in close proximity to the Historic Downtown Mall, the University of Virginia and John Paul Jones Arena. Our guests will enjoy daily complimentary breakfast, complimentary Wi-Fi with remote printing capability, our Fitness Center featuring Life Fitness equipment, Heated Indoor Pool, The Gallery 24/7 menu, Grab & Go Bakery, Starbucks and full bar featuring local beer and wine. Our hotel is LEEDS certified and we offer 2 car charging stations on property. Nestled at the foot of the Blue Ridge Mountains in Albemarle County, Charlottesville has become a popular culinary destination complimented by our award winning local vineyards and breweries. Shopping enthusiasts will want to visit the Shops at Stonefield or nearby Barracks Road Shopping Center. Entertainment is abundant with multiple venues located on our Historic Downtown Pedestrian Mall including the Ntelos Wireless Pavilion, The Jefferson Theater, The Paramount Theater and The Southern as well as the nearby John Paul Jones Arena. ... more less
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