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“Service beyond the call!”

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Hilton Garden Inn Charlottesville
Ranked #6 of 35 Hotels in Charlottesvill...
Certificate of Excellence
Reviewed 8 April 2014

We've stayed here many times because of its proximity to the family we're visiting. An emergency came up that required us to stay in Charlottesville an extra three days. When we tried to extend our stay at the hotel we were told that it was sold out through the weekend, but to keep checking in for a cancellation. We did that a few times and were always given the same response: sold out. Then late one night after coming home from the hospital exhausted, we asked the person working the desk that night, Ellen, if there were any openings. She logged into the computer and gave us the usual response...nope. We went in our room and barely a minute later our phone rang. It was Ellen. She had take the time to manually scour all of the reservations and spied that one guest had been double-booked. There was a room available for us. What Ellen did was far beyond what we expected, which is why we are using this space to sing her praises, and those of the hotel.

  • Stayed: April 2014, travelled with family
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2  Thank Brian E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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600 - 606 of 967 reviews

Reviewed 8 April 2014

stay at this Garden Inn for business. thought it was out of the way but it was actually very convenient, especially to the bypass which was helpful due to the marathon that weekend. Great staff. Clean, lovely lobby/sitting areas. Feel like I found a secret hotel to use for future.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
2  Thank Kristiane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2014

Very helpful staff, great services, & accommodating amenities. Decent exercise area with very nice running track around a pond behind the hotel. Nice pool / hot tub. Adequate laundry. Usable printing & office area. Close to the interstate. People learn your name & always greet you. Super, super, super experience!

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
2  Thank Jason A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2014

My wife and I stayed here for a weekend getaway in Charlottesville and have to say the hotel was very nice! The staff was extremely friendly, the room was nice, lobby is breath-taking and having a made to order breakfast was really nice! We visited the bar each of the nights that we returned from our nights out in Charlottesville, weekend of Syracuse vs Virginia big basketball game, and enjoyed the very personable bartender who was very helpful with resturant advice and things to do in the area. Being a Syracuse fan and all the Virginia flags hanging in the lobby I wanted so bad to replace them with Syracuse flags but conceeded espcially when Syracuse lost to Virginia that weekend. This was exactly what we were looking for and my wife's birthday weekend was more than we anticipated! When we visit Charlottesville again we will stay here!

  • Stayed: March 2014, travelled as a couple
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3  Thank charles k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2014

The hotel facility is very nice and the hotel staff were very friendly, helpful, and professional. The rooms were very clean. The problem was with the mattress. It was so hard and unyielding that I had aching limbs. A colleague who was there on the same business had the same issues, so I figured it was not just a unique problem with my room. But for the terrible sleeping conditions, I would have rated this HGI higher.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank FlipFlopGirl1791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2014

We stayed at this hotel 2 extended weekends in a row for business. The staff was very friendly and accomodating. The hotel was very clean and the shuttle service was helpful. One of the best hotels I have ever stayed at. I would stay here again and also recommend it.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank 464jillb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2014

My boyfriend and I stayed a couple nights in this hotel back in the fall. We are both kind of history nerds and wanted to check out Monticello and the surrounding area. This hotel was clean and in a great location. There were many outlets available for electronics, the bed was comfortable, and the third floor had a great view of the lake on the property. There was no trouble finding it since it is literally right off the highway. A ten minute drive to Monticello, and a fifteen minute drive to the UVA campus made it a great, quiet location. We were very happy with our stay here and would love to visit again.

Room Tip: The third floor has the best view of the lake.
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  • Stayed: November 2013, travelled as a couple
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Thank Eash3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Charlottesville

Address: 1793 Richmond Rd, Charlottesville, VA 22911-3637
Phone Number:
Region: United States > Virginia > Charlottesville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Charlottesvill...
#5 Family Hotel in Charlottesvill...
#5 Business Hotel in Charlottesvill...
Price Range: £76 - £212 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Charlottesville 3*
Number of rooms: 124
Reservation Options:
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Also Known As:
Hilton Garden Inn Charlottesville Hotel Charlottesville
Charlottesville Hilton Garden Inn
Hilton Charlottesville

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