Based on others' positive reviews we selected this hotel and were NOT disappointed. We reserved a handicapped accessible room. At check-in I questioned if it was a tub or walk-in shower and was told it was a tub with grab bars. I asked if a walk-in shower was available in any room. We were upgraded to a suite that had the shower we needed. Maybe being one of their Honors Club members helped but we REALLY appreciated the upgrade. The suite was luxurious and made the last 2 nights of our weeklong vacation wonderful. Every staff member we encountered treated us as a special guest. The manager who upgraded us saw us the next day and asked if the room met our needs. What outstanding personal service!! She was so sincere and caring. It is often difficult to find places that are sensitive to the needs of someone with a handicap and also have character - like an inn or B&B. This place excelled. We also had dinner and breakfast at their restaurant and both were great. We were soooo glad we stayed here.
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- Also Known As:
- Hilton Garden Inn Charlottesville Hotel Charlottesville
- Charlottesville Hilton Garden Inn
- Hilton Charlottesville