My husband and I had the rare opportunity to leave three small children behind for a "romantic" weekend, only to find the access to our "private" bathroom (advertised as such on the Inn's personal website) only available by walking down a very PUBLIC hallway. I didn't find this "private" at all but when I tearfully expressed my distress to the owner, he answered "we have robes." It was a cool weekend, but our in-room fireplace was already closed for the season (also not mentioned on the website) and our in-room CD player did not work. The amount of discount the owners provided (only after I had to ASK for it) was laughable and when I politely restated my disappointment, I was told there would be no further discount. Also, my suggestion that simply changing the wording on the website might prevent future travelers from being upset upon arrival, has so far been ignored. Where is the great personal touch or customer service in that? Granted, this Inn does have a banner reputation. And the owners are banking on that to justify this lack of customer service. In our experience, the attitude was, I don't need to treat these people well, more will follow no matter what, so BEWARE! What will YOUR stay be like? Finally, the two downstairs rooms are right off the main living room where guests gather - so if you are in one of those, you are going to hear all "group conversations" and breakfast preparations - whether you want to or not. Another upstairs room has two twin beds that slide together if a couple is staying there. I didn't see a single room that was a good choice for a romantic "get-away." For the money these hosts are asking, I would definitely look elsewhere.
- Official Description (provided by the hotel):
- The Inn at Monticello in Charlottesville VA is an upscale historic bed and breakfast inn located 2 miles from Thomas Jefferson's Monticello, and just a few minutes from other historic sites, wineries, the University of Virginia, and the Historic Downtown Mall's shops, theaters and fine and casual restaurants. The Inn sits on 5 landscaped acres with mature trees and a creek running through the property. Inside, guests are treated to fine antiques, lovely linens, gourmet breakfasts, and Virginia wine in the afternoon. Recently the Inn was noted in AAA Magazine's article on Monticello and was also the subject of a feature article in Charlottesville Woman Magazine. ... more less
- Reservation Options:
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- Also Known As:
- Inn At Monticello Hotel Charlottesville